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Mobile and home discount not applied

When I called to apply for Verizon Home Internet, the agent said I should call after the installation to join the account and receive a $25 discount for mobile + home. I called immediately, and they said it should be applied after one to two billing cycles. On my wireless side, when I clicked on Mobile + Home Discount, it only showed if I wanted to cancel the program. It doesn't clearly say that I am enrolled in a discount program either on the mobile or home account home screens.

What a surprise that I got my third bill, and the discount has still not been applied. I have been calling and chatting with the agents multiple times to clarify the situation, and no resolution has been met. Such a waste of time on my side.

I think Verizon has messed up their backend. The convergence of mobile and home accounts doesn't seem to be done smoothly. My home account freezes more times than works properly, such as viewing bills and loading account pages.

I have been a customer of a wireless mobile account for more than ten years without any delinquent payments. This is just beyond disappointing. Is this a marketing scheme?

Comments

Verizon_Support

Thanks for taking time out of your busy day to reach out. We are here for you. We can look at the billing and make sure you have all eligible discounts applied. For privacy of your account information we will want to look at with your help, please reply to the private message that will follow.

-Deb

jen888

So far two agents contacted but still no resolution. If you are considering getting home internet, and the discounted price is your reason, I will choose another home internet provider.

LJM48

I have exactly the same problem and having been trying to get it corrected for almost a month w/o success. I've talked to over 5 C-S reps with escalation to supervisor level two or three times along with even messaging the Verizon corporate CEO and explaining the problem to a corporate assistant claiming to be representing Verizon at the corporate level all to no avail so far. Even more disappointing is that I have been promised call backs three times for status updates including one from corporate which in each case did not happen as promised. All this is beyond frustrating and I'm truly disappointed in this unacceptable lack of Customer Service.

Verizon_Support

LJM48 we are concerned to read about your experience and we appreciate you taking the additional time out of your day to share these details with us. We would be glad to take a closer look at your specific account details to investigate your concerns with the discount not applying. Be on the lookout for a Private Message from us so that we can further assist.

-Andi

thoms22

I have the same issue. I signed up in July. Now it's October. And the discount still has't been applied. That's 4 x $25 = $100 in overcharges. I tried the chat, but was told that I have to wait 26 minutes to chat with someone. The ONLY reason I chose FIOS is because the $25 discount brought the total cost to a competitive $65/month. $90/month is too high. And I'm not looking forward to spending an hour + with a rep to get the $100 Verizon should never have been charging me. Has anyone had luck with disputing these charges with their credit card company? Many be easier than dealing with an unavailable Verizon rep.

thoms22

Same problem here. Should have gone with another provider.

Verizon_Support

Oh, wow! We are stunned to see you are encountering Mobile & Home Discount issues. Verizon is here to help.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

bell239

Do you sigh in both Mobil and home internet account already, ?

Verizon_Support

We are here to help. Feel free to reach out for assistance.

~Geo

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