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Billing issue

Called Verizon three months in a row and talked to several representatives to reinstate my phone credit that is mine since I turned in almost new phones. Every time they say it’s done and you will get the credit in your next bill. The promotion has NOT been applied and no credit for the has been given for the past 3 cycles, so this is beyond frustrating to say the least…. Do I need to visit the Verizon store to get this resolved or just give up and change the carrier.

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Verizon_Support

Hello Againandagain. We want you to get your credit. Has anything changed on your plan? What promotion are you referencing?-Joe

AgainandAgain

I am talking about the 3 phones trade in credit that was suppose to be credited every month for 36 months because I turned in the phones. Those credits stopped after sept 2023 because they changed my plan and couldn’t reinstate the credit saying that its system error. They also reverted my plan back to original but still did not apply that credit. Every time I call they say it’s fixed and all previous credits will reflect in the next bill…Is there anyone who can resolve this mess?

Verizon_Support

Thanks for reaching out and bringing your situation to our attention. We would like the opportunity to put a fresh pair of eyes on this and restore your trust. We need your help to gather details. Please reply to the following Private Message to get started. We want to gather account specific details in a secure channel to protect your privacy.

-Deb

AgainandAgain

Hi Deb,

Thankyou for trying to help. How can we get this resolved?

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