So get this, I traded in my device fro ATT and transferred my line to Verizon. They did not apply the credit for the trade in so Ive been getting charged every month. After HOURS of speaking with reps, they finally applied the credit for 6 months and stopped charging me extra. Good solution no? Wrong.
I received a little surprise bill for $350 dollars for “trade in adjustment fee”. Priceless. Im looking to change companies after this. Im tired of dealing with their incompetence.
Besides that, I have emails from a Verizon store manager promising to apply a $600 credit for the bill that was owed to ATT (because I also received a surprise bill from them) because the store manager LIED about the “contract buyout” program that did not exist.
All in, Im paying $950. I couldve bought the phone straight up without having to deal with this.
