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Note 9 shows "phone not activated" although phone works fine

Just switched to Verizon. My note 9 continously says phone not activated although it works fine. Went to store for help, but no one had any idea what causing this notification error. On top of that, some games app continues to get installed after everytime I uninstall. That's real pain.

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Verizon_Support

I'm sorry to hear that you're having problems with your phone showing a "phone not activated" message. When did you start having problems with that message? What troubleshooting have you tried?

~Jesse

Pnath

I switched my service on Dec 15th and since then got this error notification. I took out sim and restarted my device few times. It still shows same error

Verizon_Support

Thank you for the information. We'd like to perform a factory data reset on the device if that's OK with you. You can do so following these steps: https://www.verizon.com/support/knowledge-base-218933/

As far as the games being downloaded, when does this happen?

~Jesse

Pnath

I don't want to do factory reset as I don't want my data and settings to be erased. That's not convenient. If I knew this would happen, I should have never switched my service to Verizon. And after I restart my phone, those games get downloaded.

Verizon_Support

That would be the next step to take in this situation. To clarify, did you purchase this phone directly from Verizon?

~Freddy

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