Sent my phone back using the box Verizon sent me. Store clerk also told me to mail it. Was told on Nov 26 by Joe that the phone was received and scanned on Nov 11. Bill would be credited. Got an email that they don’t have it and are reserving the credit due to me. Have spent almost 3 hours on the phone. I explain. They don’t listen and ask the same questions over and over. “Check” the warehouse. Tell me they can’t do a promo credit. Tell me that in fact they can to a promo credit, but go ahead and pay uncredited amount again this month while they “investigate.”
I have been a Verizon customer for decades. There are plenty of other carriers who would like my business-I pay on time every month and own multiple devices.
