Xbox series X, Verizon GC and Amazon GC deal

When I seen the deal, I had talked to someone on the live chat to see if I could get the deal even though I was already an existing 5G home customer for over a year. They said no, but said I could cancel my current one and order the 5G home plus. I kept asking over and over to get reassured that it was going to be the online deal for all 3 and not just the ones that were one or the other. They reassured me over and over that was the correct one. They put the order through for the 5G home plus to my local store, went and picked it up and got home and set it up. Canceled and unplugged the 5G home I had so I can send it back. Next day, I got the tile on the MyVerizon app to redeem the $200 Amazon GC, and received the email today with the card. Still nothing about the Xbox nor the Verizon card. For the last couple days been given the run around over and over by Verizon over live chat and over the phone and keep getting told either that the deal is either or and then some Verizon live agents were saying that I have gotten the correct deal. So now I don’t know what deal I was even given especially because there’s no way they told me that I could get 100% confirmation in like an email that I was for sure getting the deal I wanted. But I’m so afraid they’re just lying and that the only one I got was the Amazon GC. Especially since I know people who were able to redeem the Xbox and all that immediately after activation. Can someone please help me and figure out why the heck I’m not getting any “tile” or email to redeem the Xbox nor the Verizon GC. Only canceled and reordered the internet purely just for the Xbox. I have never had such problems with any other company then I have currently with this issue. Why offer deals if you won’t honor them. I am so frustrated and irritated and fed up with the run arounds from Verizon between going into the store, live chat and phone calls.

Accepted answers

Verizon_Support

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

All comments

Can someone please help me?

Verizon_Support

Thank you for taking the time to reach out to share your experience with the promotions. Please share when the 5G Home Plus was ordered, and we will make sure you receive all offers you qualify for. Please respond to the following Private Message, so we can gather more account specific details to address the Xbox offer.

-Deb

I did not get a private message but was ordered and set up 12/15.

I just set up my Internet today and it works, but I can't redeem the Xbox offer in the app. I did receive an email that said I qualified for it, but the email just links to the app and tells me to click an option that isn't there.

I registered for the 5G and also have not heard anything about how to redeem the Xbox X

Verizon_Support

Help is here! I see we assist with the submission yesterday, the 18th. Just want to check in with you, are you still in need of assistance?

-Natasha

I have a similar issue. Place order online went to the store. There was a problem with the order. They somehow created an additional account for me gave me the device. I received the gift, Amazon gift card but nothing about the Xbox then today my original order seem to have been canceled and I’m not sure what to do. I feel like I’ve been getting the runaround. Also, I spent 6+ hours on the phone with tech-support on the first day after receiving the device and then multiple hours the next day trying to resolve the issue and find out about the Xbox From Verizon wants to reach out to me feel free otherwise I’m going to plaster bad comments all over social media since now you seem to be advertising to me relentlessly

Verizon_Support

We want you to receive the promotions you qualify for. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Thankyou for reaching out. We have yet to receive the Amazon $200 gift card or the $100 Verizon gift card.

I also did not receive a "tile" option for the Xbox.

Verizon_Support

I know I am still waiting for my promotion redemptions as well, BLope. We can help out with the redemption if you don't have a tile on My Verizon to redeem the Amazon offer. What do you see when you sign in to My Verizon, select Home?

Additionally, for the digital only $100 Verizon Gift card, this can be redeemed online here: https://www.yourdigitalrebatecenter.com/#!/

You'll want to use the promo code: HOME100NOV23

-Joseph

I signed up for gigabit connection in order to receive the qualifying offer of the xbox series x and $200 amazon gift card. I received the Amazon gift card and was told to wait for an email for the xbox - could take up to 2 weeks. however, i got a little curious as to if i would actually receive the xbox i had been promised, since it has been about 2 and a half weeks since sign up. so i called support and they state they only see my redeemed gift card, and 6 months of disney plus (I didnt sign up for that, neither do i want it).

If they wanted to get me the xbox i signed up for, they could pull up the many conversations i have had with support in order to verify that I signed up for this promtion.

So, I have talked to multiple customer support agents, including one who claims she will be going under an investigation and get back to me in a few days. I suspect i won't hear back from her because this job seems to be above her paygrade, but we'll see. Just completely predatory to lure people in for an offer they won't be receiving, absolutely frustrating and contemplating cancelling and moving to comcast at this point. the MESS i went through to receive this promotion just to receive a completely bogus answer in return.

Verizon_Support

We are sorry for any issues you have encountered SirLaytoonn, Did you redeem the Xbox offer? ? If not, don't worry. Please give the following steps a try.

1. Sign in to My Verizon (make sure you do this on the website not the app).

2. Navigate to the My Verizon account page.

3. Click on Get Xbox Series X on us redemption tile under "Make the Most of Your Plans".

Result: The customer is taken to the page to redeem the Xbox Series X.

4. Do the following under the Xbox Series X console redemption tile:

Review and accept the Terms & Conditions by checking the box.

Click Select.

Result: You are taken to the Cart with the Xbox Series X console with the promotion applied and the price of the Xbox Series X console is shown..
5. Select Shipping information.
Note: Delivery of the promotional device may take up to 6 weeks. Advise customers that paying for expedited shipping will not decrease this shipping time frame.

6. Submit order.

~Ivone

Hello Ivone,

I cannot seem to reach the "Make the most of your plan" tile as I receive a Whitelabel error when trying to reach the account page. However, I don't believe it will be there, as support states the xbox was never on the receipt for my promotion (It was, and there are many conversations with support to prove it if anyone actually cares to check).

Promotions should be honored, especially those you go through H 3 L L to receive.

best,

Layton

I finally reached the page without an error, no "make the most of your plan" tile shows.

I am having the same issue. Phone calls, went in store etc. Different reasons for why I have not received the email to claim the promos. I feel like I have got duped! Not happy with the process of getting the promos!

I need help with the same issue. I have spent a total of 72 minutes on the phone with 2 agents both of whom supposedly filled out a form to activate these offers for my order but no resolution.

somebody please help.

Verizon_Support

Hello, Hvefali1, thanks for reaching out in reference to your promotions. We can check your account as far as the escalation that was sent in previously. So we can best assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

We are help to help with your promotion concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

I signed up. Was told originally that I would get the gift card, the home internet and the Xbox series x promotion because that's the ad promo that I clicked on from Facebook. Got it all approved set up. Was told I should receive the email. Never received it. Was told I should see the tile. Never seen it. When I spoke to agents about it first they said it should be coming within 30 days of service up to 45 days. Then they said that the $200 Amazon gift card was kind of an either. Or like if you accept the gift card you couldn't get the Xbox and I argued with him and told him that's not what I signed up for. But I was more worried about the Xbox because I signed up in November. Hoping to get it by Christmas was promised told there was notes on my account. Even got to talk to the VIP representative. Customer service agent still have gotten nowhere. I'm 66 days in about to cancel all my services. Their customer service is non-existent

Verizon_Support

Hello,Unsatisfied333. Help is here as we want you to be our satisfied customer and never see you leave us. I have sent you a Private Message for additional assistance.

-Natasha

Verizon_Support

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

The fact this thread says a solution is offered, and marked comments as “resolved” is a joke.

They are probably out of Xboxes, and they’ll offer you a Verizon gift card in place of the Xbox. So basically, company bucks you’re going to spend back at Verizon anyway.

im here to tell you this will not get resolved, and you probably won’t get your Xbox.

I had the same problem back in July 2023 with a promo for Xbox S. They ran out of promo Xbox S consoles, and instead offered $300 Verizon credit to purchase the Xbox S from the Verizon store. Well they were sold out of Xbox S, so I couldn’t even buy one.
I asked for an Xbox X instead because that is available. They told me no, because that promo is for new customers. I asked for a higher Verizon gift card amount so I could purchase the available Xbox x in the Verizon store. Again they said no, because my promo is for an Xbox S, and that is worth $300.

so in Verizon’s eyes, they have given proper “appeasement” because they offer a $300 Verizon gift card.

I still do not have an Xbox, and verizon has no flexibility in making this right for the customer because they will not offer anything that would result in me getting an xbox.

I called, and chatted, and apparently spoke to the highest escalation person that I could, her name was Michelle. She said, I’m sorry you feel that way, but this is what we can offer. And refused to pass me anywhere else and said there isn’t anyone else I can speak to, and the only “appeasement” I would get would be a $300 verizon gift card. I spoke to this person yesterday. January 2024. For a switch I made back in July 2023z

If I accept that gift card, Verizon can say the issue is solved and I have been “appeased” When the issue isn’t really solved because none of us have an xbox, and we have no way to get an xbox from verizon.

so I declined the gift card and said, I am not satisfied, I don’t have the xbox verizon promised in their promo, and my issue is still unresolved.

And that’s all I can do, because verizon refuses to correct their error and get customers their Xboxes.

Btw this was for a Fios promo.

a customer service rep reached out to me and we started talking via chat, but he only dealt with mobile issues. So he suggested I specifically mention my promo issue is Fios related

Verizon_Support

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

I'm 72 days in ordering. I was told I'd get it before Christmas. Kept getting to run around eventually. Got to the point where I filed the complaint with the file to complaint to executive set. Service representative called me and Verizon's partnered with a firm firm is the finance company with Verizon. So what he's going to do is he's going to buy it, finance it to my phone bill and executively wipe the charge out every month or put the large lump sum credit on my account for the Xbox that was failure, failed to deliver the promotion and then a firm would just take the money from Verizon. So there is hope I'm supposed to find out for sure tomorrow and that's after 77 days of being told all kinds of mixed up stories and everything. I will say be patient. It takes 7 to 10 days for a executive. Get back with you and ultimately help you, but if you talked to a service rep and you have records showing that you know you've been calling and inquiring it sounds like they're going to honor their deal I did also receive yesterday 70 days my voucher to received my $200 Amazon gift card so I got a confirmation code on that. Still waiting for the Xbox. Talk to the service rep again today. He told me 24 hours we should have this resolved. That's the best answer I've heard in 77 days. Fingers crossed

Verizon_Support

We are here to help with your promotion concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Update:

LOL Verizon Fios sent my “appeasement” even though I said I was refusing it because the $300 gift card they offered would not currently cover the cost of any available xbox in their verizon store. I told Michelle, an escalations supervisor, to please NOTE in the call log, and history of my communications about this whole Xbox issue, that I am refusing the $300 gift card, I am not satisfied with Verizon’s response, and this problem remains unresolved for me.

as far as she was concerned she had done everything she could, the buck stopped with her, I wasn’t going to speak with anyone else and I wasn’t going to get an Xbox, and then the call was brought to an end. This was 4 days ago.

just got an email today from Verizon that my $200 gift card has arrived….

1st) I refused the “appeasement” offer of a gift card

2nd) I thought the value was $300??? So which is it?

As I am typing this, they just sent ANOTHER email saying my $100 gift card is available. So I guess the $300 “appeasement” is sent over as $200 and $100 gift cards. Ok…but that seems weird and inefficient.

and again, I refused the “appeasement” so why did they send it to me??

I think they just sent the card so they can mark this issue as resolved and answered, when I told them repeatedly that this is NOT resolved and I am not satisfied with the response.

I do not plan to use these gift cards, because I did not accept them as appeasement on the first place.

what the heck is going on with verizon??

This promotion and the whole process has been a nightmare. Like most people on here I signed up for the 5G Home Internet service online on 12/31/23 and activated it on 1/2/24. It is now 1/29/24 and I still have not received any of the promotional offers I was promised. Calling and texting customer service has been a mixed bag of excuses and delaying tactics. When I finally talked to someone that "sounded" like they knew what they were doing I was told that I should have received emails for both promotions and tiles on my account under "making the most of your plan" within a few days of activating my service. I was told during that phone call that they would submit an escalation and that I should receive a resolution within 5-7 business days. It has now been almost 3 weeks. When I reach out to Verizon, I am told that the 5-7 days is for the escalation to be "approved" and that I should expect a resolution in 4-6 weeks. Those of you that have reported a resolution to this issue claim that a redemption code was mailed to you within a day and that you received confirmation an XBox was ordered and shipped. I still don't understand what would take 4-6 weeks to resolve. From what I was told the Amazon Gift card is a promotional code that is emailed to the customer. Almost every customer service agent that I interact with offers excuses but no resolution.

Signed up for the Xbox/amazon gift card offer beginning of January. After calling was told I needed to wait 30 days. Messaged again after that and confirmed I’m eligible but need to wait 60 days. I know this promotion has an expiration date and I would like to get this resolved quickly.

I called to upgrade a mobile phone and asked about the X-box X deal to the agent on the phone. I was told that I qualified for the deal if I ordered through him and did not have to order online. I spent over 2 hours on the phone ordering the new phone and the home internet so I could qualify for the X-box X, amazon card, and Verizon card. Verizon messed up the phone upgrade and I have been going round and round with Verizon to receive the X-box X. I feel that Verizon is doing a bait and switch on their customers to get us to purchase things and not holding up their end of the deals. I have fulfilled my part of the deal and Verizon is denying the X-box because I ordered on the phone with a customer service agent and not online. I have been a Verizon customer for over 20 years. I guess it is time to start looking for a new phone and internet service because Verizon does not hold up their end of deals that are promised.

Verizon_Support

We're sorry to read that you've been having issues with redeeming your promotion, we'll be glad to help out. To redeem your promotion, you would need to go to your My Verizon account, and go through the option that says "Make the most out of your plan" From here, you will be able to redeem your promotion.

~Freddy

I have still not received my xbox series x and $100 Verizon gift card even after speaking with multiple agents, online inquiries as well as a representative from the Verizon executive office. The promotion was for a verizon gift card ($100), xbox series x, as well as $200 amazon gift card. I have spent well over enough time on the phone to be told things would be escalated. Is there any further escalation above the executive office representative?

My order was placed in Dec of 2023. Verizon customer for over 20 years. May be time to drop my services and shop around. I see no resolution in sight and clearly Verizon cant get their sh!t together. Why offer a promotion through a 3rd party if neither company can fulfill promised products?

Verizon_Support

We're sorry to read about the issues you have been having with redeeming your offers and we want to make sure that you get what you were expecting. When did you last speak to an agent regarding these offers? ~Peter

@vzw_customer_support

I ordered and activated my 5G Home Internet deal on 12/23/23, but I have yet to see the Xbox Series X reward offer show up in my Verizon app tiles. I received the Amazon Gift Card within 48 hours of activation, but I have yet to redeem the Xbox Series X. I’ve contacted customer support by phone multiple times, and I was told that the Xbox offer could not be redeemed until 60 days after activation. 60 days have now past, and I still have been unable to redeem or receive any information about the Xbox Series X. Could someone please help me redeem my Xbox Series X?

Verizon_Support

Hello, zssnyder. Help is here! Very happy to hear you received your gift card. Let's work together to get you some answers for your Xbox. I have sent you a Private Message.

-Natasha

Same here. I have gone through the same steps. It has been two months of run around. I’m now waiting the three to five business days to receive info on March 15 about how to redeem the Xbox. After reading all the problems on redeeming the promotion, I’m beginning to believe it was a fraudulent promotion. Has anyone received the Xbox Series X?

December 14 I signed up for Verizon Home 5G internet.
December 16th I picked up from my local store and have receipts.
December 18th I get a cancellation notice stating I didn't pick up (which I did). I have now been chasing support about the promotions

The promotion was:
1. ~$55/month for 5 years for home internet service and free wifi extender (received both)
2. $200 Amazon gift card or Amazon Echo (Received the $200 gift card after several attempted contacts with support)
3. Xbox Series X December Promotion bonus offer. (Never received and have tried many times to contact support by live chat and phone with no movement. I have several ticket escalation attempts but no progress.
4. $100 Vzw Gift card for online sign up (Never received). (Was listed on the promotion but not in the order email. I am not worried about this promotion)

I have had support submit several tickets:
3.11.24: saying 5-7 days
2.12.24 Email escalation saying 5-7 days
2.17.24 Phone ticket submission taking 3-5 days with no response

I have several additional contacts with live chat. I have spent hours talking to live chat and phone representatives about the promotion redemption issue. Each time I am told another ticket is made and 5-7 business days or some range.

I love using Verizon Wireless and have 5+ phone lines, smart watch and other smart devices on my plan. I was excited for the promotional offers and home internet savings but have been very frustrated with the absolute lack of help with the redemption of the remainder of my promotions.

I would like my promotions that I signed up for.

I have also been told I would qualify for the $100 Verizon card, The $200 Amazon card, and the Xbox. I have called and spoken with them over and over, and they have escalated the situation, etc., but they still say I am not eligible for the Xbox, which is not what we were told at the date of signing up. extremely frustrated

Verizon_Support

Hello, deyoungdudley. Help is here as you definitely deserve some answers regarding the Xbox. May I ask, when did you order the 5G Home service? How did you order it? We look forward to assisting you

-Natasha

I never got my Xbox x. It’s been 4 months already. I did get the 200$ Amazon gift card. I’m waiting for the 6 months to pass so I can cancel my Verizon internet.

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