Service Disconnected. Need Live agent to assist ASAP

My service has been interrupted for payment. I understand the reason for denying us the ability to speak with a live representative but this is important. I am ready to make a payment but prefer to discuss my situation with a Rep because of other account issues before making this payment. I need my phone for work to pay any bill and with it being off is limiting my ability to do so. Please respond ASAP.

Thank you in advance

Accepted answers

Verizon_Support

Yes, you service is important to us. For payment options and arrangements, please contact our Financial Services team to assist promptly by phone:866-266-1445.

-Deb

All comments

datking757

Verizon please assist in this quickly #help #bill #verizon

Verizon_Support

Yes, you service is important to us. For payment options and arrangements, please contact our Financial Services team to assist promptly by phone:866-266-1445.

-Deb

datking757

Deb,

This is not solving my issue. In my first comment, I stated I needed to speak with a LIVE agent. This is not possible with the number you gave me. I would like to resolve this payment and need to speak with someone to do so. Is that not an option?

Verizon_Support

We are terribly sorry for the issues you have encountered. At this time the only department that can assist with these sitautions would our financial services team. The number is the one we provided previously. If you are unable to use your phone to reach them, we recoomend using a different line to contact them.

~Ivone

anjeewrites@gmail.com

Verizon is no longer offering accessible support from human reps. I am unfortunately experiencing a financial hardship and fell behind on payments. My service was interrupted in the middle of the workday. I scheduled a payment. My service was restored (Yaaay! I can work and earn the money to pay down my balance). I woke up the next day to interrupted service and no way to talk through options with a Verizon Support human. I need my phone service to work, to earn the money to pay down my overdue balance. This impacts my livelihood and survival. So, I took to the Verizon Chat service. I had a circular conversation with a person (?) that kindly offered to "check this." This impacts my livelihood and survival. I have been waiting an average of 7-10 minutes in between each "check this" chat response. I miss the days when I could just speak to a person. After 20 years of service with Verizon Wireless, I feel absolutely devalued. I know this will fall by the beep-boop wayside. Here's hoping a more human approach to Verizon customers is on the horizon (pun intended - laughing to keep from my crying).

Can you hear me now?

Damwickk

Yea honestly I’m done with Verizon ridiculous payments and I can’t even talk to a real person this is just ridiculous they have too much money to not be able to talk to someone that need help with a ( human rep)!!!!!! This needs to be fix!!!!! How the heck you want me to pay before I can speak to someone that some messed up stuff…money hungry fr nobody on this earth wants to talk to robot when we have real issues only a HUMAN can understand..(none of y

Jovonte1

That does not work. You all will just revert us back to make a payment. It’s sad I can’t even speak to a rep unless I’m forced to pay! You all have no idea of what’s going a demand for money

Verizon_Support

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

Cleon9809

What we all want it to speak to a live agent. Payment arrangements are made and you guys are interrupting services is ridiculous. I’ve been a customer for 7 years and my bill goes ups to astronomical rates and have to make payment arrangements. Just so you guys can cut them off and charge us more money. Then Verizon forces to let us speak to anyone until we pay. I’m sure this against some type of law. Everyone report them to the better business burea. I already have.

Cleon9809

I have just learned they are violating consumer protection acts by not allowing us to speak to representatives. Please report this to the Better Business Bureau.

Stephenie51

I have been a customer for 12 years and now my service is interrupted with no warning. I have always made a payment arrangement for the 20th of the month because it is payday. I have made the same one like always and cannot speak to anyone about it now I have no service. Every number I try is a recording of the same person could someone please help me I need my phone for work and I have a teenager.

Verizon_Support

Hello, Stephenie51. My apologies to hear that your service has been suspended due to non-payment but rest assured, help is here. Ensuring you are set up for the best success for your payments/account is a must. Please tell us more. What is the actual due date of your bill each month?

-Natasha

Deejthesqueeze

I also set up a payment arrangement for December 31 and made the arrangement payment on the 30th and my stuff was disconnected today in the middle of work. I have a teenager and I have someone else in my line and now I can’t even pay it they want $500 and I don’t understand when I paid the payment arrangement. You guys are terrible and I never want to be a customer with you guys ever again Like it’s just ridiculous that I can’t even talk to no one and I paid it and I’m still getting charged

Verizon_Support

Hello, Deejthesqueeze. We know how important it is to stay connected with your friends and family. We also want to ensure you are set up for the best success for your billing and payments as we would never want to see you leave us. Please be sure to contact our Financial Services department for further assistance by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone.

-Natasha

almightysa

Guys I had the same problem. Just go on the app or website and select a call back option. A live agent will call you back

ChevelleF

I’m having the same problem and I need to talk to someone ASAP I’m in the middle of a snow storm and they have interrupted my service I need to speak with some ASAP please respond ASAP @verzion

Verizon_Support

Hey ChevelleF, I know how important it is to have service in the middle of a storm, and I am here to help. The only team that can help restore service without a payment would be our financial services team. Financial services can be reached at 866-266-1445, and are available Mon - Sat from 8AM - 10PM ET and Sunday from 10AM - 7PM ET.

Otherwise, a payment of the past due balance would restore service within 1-hour of the payment posting to the account.

I hope this information is helpful.

-Joseph

jgregory243

Good luck- I recommend contacting the FCC and filing a formal complaint along with anyone else this has happened to. Here's a link to the form https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Middle3

I had made payment arrangements online but the money I expected did not come in so I went in and paid $200 and made new arrangements for the rest. Nothing mentioned online at all about this creating issues with my service but the next day, I had no service. Of course, tried to reach Verizon and was automatically forwarded to the financial department where no actual person was an option. Even tried from my office phone but same thing. The fact that there were no details online made this even more frustrating that it already was! The automated system didn't even tell me the amount I needed to pay to get service restored. I ended up paying about $600 and will now have several other bills I won't be able to pay but since my whole family is on Verizon.... Very frustrating experience!!

Verizon_Support

We are very sorry to hear about the situation you are going through Middle3. We will send you a private message to further assist.

~Ivone

wyorancher

It is absolutely outrageous that you cannot speak with an actual human being.

Jabraham

I woke up this morning to find my service disconnected. I have tried every number you are giving only to be told by the automated service I must pay my full past due amount to be reconnected, no options to speak with a customer service rep. I always make payment arrangements and you just took $244 from me on the 15th. I had no notice my account was about to be disconnected and now I must pay close to $500 just to speak with someone. I have been a Verizon customer for over 15 years but this is the final straw. I’m ready to find cheaper service somewhere else. $400 a month is ridiculous for 2 phones and 2 tablets.

Verizon_Support

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a PN in order to retrieve more information and better assist you.

-Will

destructivedes

LOL I tried this and they just hung up on me as soon as I answered

destructivedes

This is beyond ridiculous that we can't speak to a live rep because you've disconnected our phone. There are numerous situations that are best suited to be handled by a person, not AI. My phone was just disconnected, I paid my past due balance, and it still says I owe the same amount in past due as I just paid. This is obviously not correct, according to my bill, yet I can't talk to anyone to sort this out. So I'm either forced to pay extra money that isn't truly owed, or go without a phone.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

socom2

I am currently facing financial hardship due to unemployment and am actively searching for work. Unfortunately, my phone service has been disconnected, and I rely on it heavily to attend job interviews and communicate with potential employers.

I’m reaching out to respectfully request a temporary extension or payment arrangement that would allow my service to be restored while I work to get back on my feet. I am committed to bringing my account current as soon as I am able, and I sincerely appreciate any assistance Verizon can offer during this difficult time.

Please let me know if there are any hardship programs or options available to help me maintain service during this transition.

Thank you for your time and understanding,

jdelong1990

I was in the middle of setting up a payment arrangement with customer service. Literally when my phone was disconnected. The last last thing they told me was to contact financial services and they gave me a phone number but when I called that phone number the only option it gives me is to pay my bill in full or pay the past due. I need to speak with the human being to get my phone reconnected. I came from AT&t to Verizon and I am about to go from Verizon to T-Mobile because the customer service at Verizon is trash and the price hikes are outrageous.

Verizon_Support

jdelong1990 We are sorry to hear about the service being interrupted when you were on the phone with an agent. We would be happy to work with you on this. I will be sending a PM as well.

-Harry

Jufran88

This happened to me several times and then I get reassured this wouldn’t happen then it does. It’s frustrating then sometimes I’m told whoever told me this has no control of it but why reassure me it won’t get interrupted and I have to deal with financial services.