Early Termination Fees

This is a very confusing topic, as the Verizon agreement is not clear. I purchased 4 phones with an unlimited plan. The promotion will pay for the phones over 36 months via bill credits. The agreement states that if the service is terminated early, there may be an early termination fee, detailed later. Of course, if you bail, you owe for the phones, which makes sense. Chatting with a rep, they said the ETF does not apply-only applies to contracts, which the "agreement" isn't. So in this case, there is no ETF, the penalty is (after 30 days- or 90 days if from Costco) you have to pay off the phone balance, plus any outstanding usage charges.

Anyone reading the "agreement" would believe there would be an ETF-there needs to be an official clarification, as I don't quite trust the reps.

So, if you cancel prior to 30 days(or 90 days if you signed up at Costco), you can return the phones and cancel the service without penalty(other than the usage, possible activation fees, and restocking(if directly from Verizon, butnot at Costco)).

In addition, the receipt mentions up to $650 ETF, but doesnt' detail it. Is this for a possible rebate to a customer for paying off another carriers payment plan, for which you need to retain service for some time period. Verizon really needs to clear this stuff up

Accepted answers

Verizon_Support

I know I would want some clarification if something wasn't making sense to me, or if the verbiage seemed unclear, jeanak1. Early Termination Fees only apply towards devices that have a 2-year contract associated with them - which typically only applies to certain account types still. There are some loyalty promotions that have had contractual agreements in the past as well, which would have applicable early termination fees.

Most customers have a device agreement, which would become due in full once service was terminated. The amount that is due is determined on how much is still owed on that device agreement.

I hope that this helps to offer some peace of mind around the topic. Please let us know if you have any additional questions.

-Joseph

All comments

Verizon_Support

Most customers have a device agreement, which would become due in full once service was terminated. The amount that is due is determined on how much is still owed on that device agreement.

I hope that this helps to offer some peace of mind around the topic. Please let us know if you have any additional questions.

-Joseph

jeanak1

Joseph,

Thanks for the clear answer. Verizon would do themselves a lot of good to rewrite the documentation a bit. Anyone reading it, or doing some research might think it meant something else.

Thanks again-

jeanak1

So let me get this clear. If I signed up for a plan at Costco, with a promotion( free phone with bill credits, etc), the cancellation period is really 90 days. Normally, after 30 days, if you cancelled, you would have to pay for the phone, but with Costco you can still return it for up to 90 days. There are no early termination fees in any event, since a device agreement is not a contract. You would as usual be liable for any usage and activation fees.

Verizon_Support

jeanak1, happy to help in any way we can. Wishing you a great day and your feedback is very important to us!

-Natasha

jeanak1

Natasha,

So my comment above about the Costco/Verizon return policy is correct?

Thanks again-

Verizon_Support

jeanak1 We want to make sure that you're clear on what the return policy is regarding your service. While Costco does normally have a 90 return policy, it does not override our return policy of 30 days. More details can be found here: https://mobility.costco.ca/en/return-policy/ ~Peter

Marissa21

So can I pay half of the retail price within or after 30 days of upgrading? Will I loose the credit that’s supposed to be applied over the 36mo period. Would there be any fees applied? Why wasn’t I given the option to receive a Verizon e-gift card?

Verizon_Support

Marissa21 we are here to clear up any questions you might have. If a device is returned outside of the Verizon return period, yes their may be charges associated with a return. While Costco may offer a 90 day return policy, it does not override our return policy of 30 days. More details can be found here: https://mobility.costco.ca/en/return-policy/. We would need some additional details in order to assist with your Verizon e-gift card concern. Those types of offers are generally based on promotions and can vary from promotion to promotion. Can you share some additional details with us?

-Andi

Amimeh25

How can Verizon pay for my early termination fee for switching from Comcast Xfinity to Verizon home internet?

Kh-Phil

Due to the age of this thread, it will be locked in order to keep discussions current.

If you have a similar question or issue, we invite you to start a new thread on the topic.

Thanks for your understanding.

Verizon_Support

Hello Amimeh25. We want to address your concern. Are you thinking about getting Verizon FiOS or internet through your wireless service?

~Ivone