Verizon lost our phones and we are being charged

Bdoubleu

We traded in our phones IN STORE and they lost them so we get no trade in value. Found out it’s a “victra” store. Nobody is helping us. I’ve spent hours on the phone. @Anonymous
customer service is a mess. The store manager is never at the store and will not call or email me. They are not trying to solve this and it’s really frustrating

anyone have an idea on how to solve this?

Verizon_Support

We're sorry to hear that you're having problems with your traded in devices. We're going to make sure this gets taken care of. We never want our customer's to go through these experiences. We're going to send you a Private Note shortly.

~Jesse