Apple Music

I have been getting the runaround trying to cancel Apple Music. Since October 26th I have contacted Customer Support 4 times, and was assured it was canceled, only to be charged again and again.Reached out to customer service again, was told they cancelled it, and I would not be charged again. Low and behold, I got my upcoming bill and there it is, Apple Music charge. I am disappointed in this experience. I have not even opened the App since October, when I cancelled my Free Trial. I am still being charged. And the customer support is almost overly friendly sending heart emojis but each and every one of them hasn’t actually resolved my issue. I simply need APPLE MUSIC OFF OF MY ACCT AND THE ERRONEOUS CHARGES NEED TO STOP.

#apple music #cancelsubscription #cancellapplemusic #disputecharges #frustrating

Accepted answers

ShayMay

Apple Music Billing Issue Resolved - Rapid Response time after posting on Verizon Community - attentive agent named Joseph privately messaged me and was able to pinpoint problem, solve it, and efficiently communicate throughout the process. Thank you and 5 stars to Joseph.

All comments

Verizon_Support

I, too, would be just as frustrated if I had reached out for help as many times, and still saw the Apple Music charge on my bill since October, ShayMay. We are here to help, and will need account access to assist. Please be on the lookout for a private message from us.

-Joseph

ShayMay

[Deleted User]

Since a solution has been accepted, this topic has been closed to new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!