Penalty Applied on $0 account after closing

Veksnave

We signed up for a special offer 3 years ago and kept the account open for the minimum 6 months as indicated in the promotional email sent to me

6 months after closing the account with $0 balance a collections account appeared on my credit report

Dozens of attempts to contact Verizon via phone, email, fax, as directed by support...

NO RESPONSE FROM VZ

Verizon_Support

Hello, Veksnave. Help is here as we can assist with getting you pointed in the right direction. I see you stated that the account has now gone to collections. Did you call the number for the collection agency in question?

-Natasha