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CHARGED $2K FOR REPLACEMENT PHONE I RETURNED

My iphone broke and Verizon sent me out a replacement iphone.

I returned my broken iphone back to Verizon in the package they provided.

I have the Tracking number, I have proof of delivery from UPS.

Verizon claims they never received it. They charged me some $2k. I disputed the charge, Amex removed the charge. Verizon charged me again, I disputed the charge, Amex removed the charge.

I cancelled out the Amex card and got a new one.

Verizon is harassing me with threats of debt collection.,

I returned the phone

I have proof

HELP

Comments

Verizon_Support

Hello, rwinderm. Help is here as I know how alarming it must be to see this type of charge on the account. We never want you to feel this way so let's work together to get you some answers. I have sent you a Private Message for assistance

-Natasha

jpeterson268

i hope you get your resolved.

jpeterson268

I got charged $999 for one and $1299 for another plus taxes for phones I don't have. it's been a huge mess of empty promises and not noting my account to be called a liar, yelled at hung up on . and even refused to get me a supervisor. I have been told now again that my account is going to be turned off again if I don't pay the fee's on top of other charges, they put on that they said they wouldn't. I regret switching from my last carrier. I have been dealing with this for about 7 months now. and i was supposed to have management from high up call me but that hasn't happened either. they just dont care about the stress and your time they put you thru..

Verizon_Support

We're concerned ot hear your feedback in regard to your billing. So we can help investigate we will be sending a Private Message.

-Melissa

Litigater

They’ve had my replaced defective phone, confirmed w/ tracking proof, for over 2 mos. & continued to send threatening texts that i would be charged. 6 times they assured me i wouldn’t be charged & “no worries, I will fix this for you in a fewThey’ve had my replaced defective phone, confirmed w/ tracking proof, for over 2 mos. & continued to send threatening texts that i would be charged. 6 times they assured me i wouldn’t be charged & & “no worries, I will fix this for you in a few min. 6+ hours of this & still $650 charge. 5+ hours of this & still $650 charge.
I turned off autopay.
I want to turn autopay back on & do it with Chase then report fraud, but I think they only take Verizon credit card.
You return the phone right away & this is how they treat you. 22 years & they treat me like this?
6 hours & 2 mos. & you can’t fix it? I charge

$120/hour so looks like they owe me.
No one is this incompetent.
All of my friends have left Verizon enraged.

Verizon_Support

Hello, Litigater. Help is here as it definitely sounds like you have been throught quite a lot regarding this issue. My apologies for this. I'm sure you have given a ton of info thus far, but we will be reviewing this with a fresh set of eyes. Do you have the tracking number in question?

-Natasha

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