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Unable to access account to get pin
Hey all, maybe someone who sees this can offer a solution. I ordered a phone online for in-store pick up and went to go pick it up but the Pin associated with the account would not work. I go log in to the account and I'm hit with "Looks like something went wrong." Followed by "We encountered an error while processing your…
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Cash only restriction
I need this restriction lifted. I’ve contacted just about everyone. Even two financial assistance supervisors. No help at all! It was your chat agent who messed up and never canceled my payment when I asked and obviously the payment was returned and now I can’t finance a phone or use any promo because for the next 6 months…
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Verizon put a Collections Notice on my credit report for cancelled order(closed account) and refuses to remove it!!!!!
On October 10, 2025, I purchased devices and lines through the Verizon website. Within an hour of placing the order, I contacted Verizon customer service to cancel the order. I was assured that my order had been successfully cancelled and that the devices were redirected back to the warehouse. I verified this information…
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Blacklisted IMEI Device Help Please!
So I have a iPhone 14 Pro Max that I bought from Verizon a few years back which I stopped making payments for due to my circumstances at the time which led to Verizon listing my device as non paid, sent to collections and then IMEI blacklisted. Fast forward now to present day, Sept 2024. I have officially paid off…
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Refund
They are the worst company to ever try to do an upgrade with. If they dlarent losing the cellphones or nothing is ever shipped. When you try to get a refund they go around in circles and nothing gets resolved. It's been over a month and I still haven't gotten my refund and I have been calling ever 3 to 5 days and each time…
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spending limit
Where in my account do I see what my spending limit is
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Verizon Customer Protection Team prefers to abstain over protection
It took me over 3 weeks and assistance from the Executive Relations Team just to get basic cellular service and 2 new phones - a process that should take mere hours, not nearly a month of my life. The fact that I had to escalate to executive level intervention for something as fundamental as activating phone service speaks…
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Bill already paid
I paid a bill off my bank account, it’s not showing up on bill history. How do we fix that? I want to speak too a human no chat
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Remove ROBOTS
Listen here I have never had to deal with issues with this company. I have been a dedicated customer for over 7 years of my own service and 9 years with a parent so that’s roughly 16 years of being a loyal customer .. I cannot leave a review or if anybody know where I can please respond and I will post this exact same…
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Collection Charges on Credit Report
I am currently a Verizon Mobile customer and my acct is active and in good standing. My current acct is the first and only account I have ever had with Verizon. However, I got an alert that a collections charge for $1500 was just added on to my credit report. It dropped my credit score over 109 points. I am in the process…
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Challenges Getting a Phone with Limited Credits
I have very little credit due to just starting to get on my feet and starting over. I need a phone but Verizon says they don't run credit then they do and its a hard inquiry like I needed that NOT.... I got all the way to payment and realized whoa I almost paid and wouldn't have gotten anything. NOT EVERYONE HAS PERFECT…
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Was offered a fresh start, paid my bill, and my service was still shut off
I received a message from Verizon that thanked me for being a customer and wanted to give me a fresh start. It said if I paid the bill (which I did) that I'd get a fresh start with a $0 balance and $10 off for 12 months. Then 2 weeks later my service is shut off and I can't even get through to the financial services…
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Verizon Wireless collections
I got a collections bill from verizon and I have never had verizon in my lifetime. Who do I call to sort this out?
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Suspended after payment
I have been a Verizon Wireless customer for 21 years. Your resent adventure with AI customer service is terrible and will likely cause me to move to another carrier. I selected the option online to make two payments to pay my bill. I made a payment on 7/22/25 in the amount of $400 yet my account was suspended on 7/25/2025…
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Verizon Gift Card Invalid
Hello, I bought two gift cards with each having $200. One worked but the other one says invalid. I am struggling to find the right person to fix this issue. Could you help activate the second one please. @vzw_customer_support
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Verizon Gift Card Invalid
Hello, I bought two gift cards with each having $200. One worked but the other one says invalid. I am struggling to find the right person to fix this issue. Could you help activate the second one please. @vzw_customer_support
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Military PCS and customer service
During a military PCS from the US to Japan I have had a miserable time with Verizon Customer Service in trying to get my lines suspended as it afforded to military personnel. I visited the verizon store in person and they assured me after showing them my PCS orders that i would no longer be charged for services and my…
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Cannot Login to Account, Cannot Contact Support, Cannot do Anything!!!
It's crazy. I've used phone and laptop. I've tried friend's laptop ... every link says 'We're Sorry We are Unable to Process your request at this time" ...this is from email links to pay, this is on the website when i click Support or Contact Us It's crazy how awful the UX and Support is with this multi-billion dollar…
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Refund
I placed an order April 12th for pick up (iPhone 16 Pro Max) and the order was apparently cancelled April 16th due to the store not having it in stock. I still have not received a refund for $94.80! Frustrating!
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Restore Service
My service was suspended. We have since paid the entire past due in full and service has not been restored. It has been 11 hours since we made payment and were told service would be restored in 15 minutes Please advise
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Metal Credit Card
How do I destroy or send back an expired metal credit card?
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Bring back METAL Verizon Visa!
My friend has a very nice metal Verizon Visa card, which is part of the reason I decided to apply for it. When I received my card, I was disappointed to discover that it is made of the cheapest, flimsiest plastic I've ever felt in my life. It feels like a cheap gift card, not a credit card. I feel embarrassed to use it.…
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Receipt with amount = 0
I purchased a pre-paid simcard on Market st store in San Francisco on April 12th. Receipt was emailed to me but it shows $0.00 amount. You can find the receipt here I need the correct receipt to report the expense to my company.
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Collections even though Gateway was returned
I was a Verizon customer for several years using the 5G Home Internet service and opted to cancel service at the end of December. I went down to the Verizon store on January 6th to return my Gateway and after about 30 minutes of trying the Rep apologized and explained he could not return the gateway, that he would have a…
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Billing Error - Wrong Address
All, Verizon has reported a late payment to the credit bureau related to a personal wireless account that I have since transferred to a business account WITH Verizon, without notifying me that I owed a balance. I have come to find out that they had been sending the bill for this amount to the wrong address. They then…
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Trying to work out account in collections
I recently signed up for service with verizon and got a new iphone at a great price. Unfortunately I was incarcerated for a violation of probation about a week after I signed up for the service. I was recently released and wanted to work on getting my service back. I assumed that I would owe some fees with the hope of…
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Suspend services
I did an arrangement. Waited hours. Phone was not turned back on. Canceled that arrangement. Did a promise to pay with a much sooner date. Hour later, Phone is still not on. I can't get a live agent bc on phone and in chat it redirects me to payments. I can't speak to anyone to ask any questions!
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Verizon Refuses to remove negative collections from credit report for a 20 plus year customer
I have been a Verizon customer for more than twenty years and I had one mobile device connection, that after a credit card number changed went to collections for nonpayment. I have payed, in my estimate, more than $30,000 in fees on time over the years except for one error of approximately $182, which was paid in full,…
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Collections
Hello I used to be a customer here and I switched carriers when I had my number switched. The lady told me I was all set. Then a few months later Credit Karma alerted me of a delinquent account and it was a Verizon account immediately I called and they told me my account was in collections for a $57$ charge that I was…
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i just want to be treated like a person and talk to a real person
I understand it is my responsibility to pay my bills on time, but I, like many other Americans, struggle to make ends meet. I am new to Verizon and do not know the ins and outs of the policies, or I would have made a payment arrangement before being disconnected. However, after reading many posts, it looks like you will…