Financial Services
I need a phone agent immediately!
I have been with Verizon for over 20 years and I can’t get a rep on the phone for support?! I need to speak with an agent about my phone bill immediately and get service in place! This is effecting my business
Past due account
I don't remember the phone number nor do I have the account number. But I'd like to find and pay a disconnected bill. It's been 2 years
You left a message and I tried to call back
You left a message on my phone, and I tried to call you back. I received multiple error messages that I couldn't chat with you, and I can't get through. It says, "Thank you for your payment. I don't know why you're calling." There is no message, and I have absolutely no idea why you keep calling me but leaving no messages,…
got phone when it disconnect I can't login to pay for it.
I got phone from this company, but if you don't make payment you phone will get disconnected and you can't login to their app to make payment and you got be standing with bots on line for 10-20 mins to make payment. leave my app account active so I can pay my bill you company. once my bills over I will get back to my older…
Suspended and blocked form talking to an agent?
please let me know if there are any option to be able to speak with an agent. I’ve been a loyal customer for many years now and it’s demoralizing not being able to speak with an agent to find a solution.
Live agent and financial services granted an extension
26 years as a valued loyal customer so they said. Two and a half months in the hospital with at feeding tube. Asked for a 7 day extension to be able to straighten out my finances after an unforeseen medical emergency turned into a 75 day stay in the hospital and a recovery facility. My bill is $450 per month with multiple…
late
My phone is off, after getting a text saying my phone was up to date , saying i need to pay 390 to turn services back on for my june payment when it’s only june 1 today. Why would that be , and why can’t i talk to an operator
Lifeline Program
I CALLED VERIZON ON THE 16th OF MAY ASKING TO BE PLACED ON THE LIFELINE PROGRAM AFTER PREVIOUSLY BEING TOLD THAT THEY HAD NO SUCH PROGRAM. WHEN I CALLED BACK TO INFORM THEM THEIR COMPANY THAT THEY DID HAVE SUCH A PROGRAM I WAS THEN TOLD THE SYSTEM TO APPLY FOR IT WAS DOWN UNTIL TOMORROW THATS HOW I GOT TO THE 16 WHICH WAS…
termination contract mobile phone
Hello, I am writing from Germany. Our mother company is in the France, and the subsidiary in the US. Am new in the company here and my task is to solve the problem… 😉 My spoken Engl. is not very good so I am surching for an emailaddress to explain the situation. The reason why I am contacting you is that Verizon has been…
services interrupted
So what do you do if you wake up and services are interrupted and you see a message about a one time payment but you talked to an agent a week prior and they told me you won't have to worry about services being interrupted until next month's bill come out? what do I do and I can't access support through my laptop because…
Billing issue resulting in collections
On August 28th, 2025, I left for my older brother's funeral. I broke my iPhone in the airport and bought a cheap one at Walmart with a Verizon cell phone service. Upon returning home, I had my iPhone repaired and called Verizon to cancel my service. I was told that I had to go to a Verizon store to have this done. That was…
Credit card
why is our credit card being declined online?!
Business account
I went to Walmart more than a year ago and they accidentally set me up with a business account, as soon as I found out I closed it immediately, it's now showing up on my credit report as a bad report can you please close this in goodwill
Can’t talk to support
I was told service wouldn’t be interrupted and I even have a Verizon text to show that and yet I wake up today my phone is disconnected and my work heavily relies on my phone and now I have no way to work to pay my bill and I can’t talk to anyone without payment what do I do
Collections letter
I got a collections letter in the mail for verification on some Verizon account I supposedly opened and had 10 lines over and over I have disputed this and it’s still on my credit the account was OPENED FRAUDULENTLY. How can I get the balance approved to go away so I can actually open an account
Collection
how do we get a settled collection letter from Verizon.
Charged but never received
I had prepaid and Verizon talked me into getting a plan and getting new phones. It sounded great!! I have been with Verizon since 2013. Anyways I did 2 phones and home internet and bundled everything. I did receive everything in the mail. This was in November 2024. When I got my phones I tried to activate them and it…
Fraudulent calls from a phone that should had been disconnected.
I had phone cut off twice so how do I have a 288.0 Bill to be paid How do I get Verizon to talk to me?
VERIZON CUSTOMER SERVICE
If there's anyone out there that can help, PLEASE DO!! For years now, every week, I have to call, complain, fix or argue about something. March 18th, 2026 we had a balance of $790 and an email imploring we make a payment arrangement to keep our service from being interrupted. We decided to make that call, set up the…
Unauthorized Charge and Verizon Will Not Refund
I set up a payment arrangement with a virtual agent using the 24 hour chat service. The payment arrangement was scheduled for payment on March 6th. The agent informed me that I had to set up the arrangement with a form of payment. The agent emailed me a link to fill out my payment information. I set up the payment…
Service has been suspended and cannot contact anyone, have a chat reference to prove I got a delay
Hello, My service was just suspended on Verizon due to nonpayment. I contacted a live chat rep yesterday, who was able to keep service for me for another 2 weeks until I can pay. But today, my service gets interrupted. Hate how you all go back on your word as soon as you "help us." And then, when we try to get help on the…
Service Disconnected. Need Live agent to assist ASAP
Hit a rough patch and now my service has been disconnected and need to speak to a customer service agent ASAP! Expecting to start a new job soon and need my phone to stay in contact! How am i supposed to pay a bill without being able to make money?! Been a customer for years and can’t believe this is the treatment I/We…
Restricted Account
I went to pay my bill and its restricted to only cash. I will definitely be leaving Verizon. I am disabled and cannot start running to a store to pay every month. I been a customer for 19 years, and this is my thanks and reward. 57,000 to Verizon in 19 years, and they restricted my account?
Promise to pay extension
I need an extension on my phone bill I will pay for bridge pay add on
Can't get on account to get payment extension
CaCan not figure out how to access my account to where I can get a payment extension on my bill
Payment suspended
I’ve always paid my bill on time. Recently I was in a car accident and had to miss work. I have the police report and my lawyers can verify whatever you need. I’ve made a payment arrangement for the 30 but my service is still suspended. I really need my service for when therapy calls for pickup and other dr appointments…
Request for Service Reactivation and Payment Arrangement
Dear Verizon Customer Support, I am currently unemployed and facing financial hardship, but I rely on my Verizon service to search and apply for jobs. Having my phone service restored is critical so that employers can reach me. I recently made a payment of $328.02, which was all I could afford at this time. Unfortunately,…
Arrangements
I schedule an arrangement spoke to a live agent that my services will not be interrupted and still it was interrupted after I paid and had to pay the full amount to restore why was my services interrupted ?????
Dummy account opened by Verizon - incorrect collections report
Opened an account by error as it was stated per your collections department. I was not notified about it, nor did I know of a balance on the account of 136 dollars (which over the phone you confirmed I do no owe). Sent me to collections and dropped my credit 80 points. My actual account with Verizon (unified with home…
Phones
how can I get my phone back on