VS18, I am so sorry for your loss. My deepest condolences to you and your family for your loss. We absolutely understand the need to stay connected, and are sorry to learn that your service has been suspended. We'd be happy to take a closer look at your account right away, and help review options. To better assist, we'll be sending a Private Message.
~Izzy
My service has been suspended again. I am still trying to get through my daughter’s funeral and all the difficulty of the last few months with her being in the hospital on life support after her accident For as long as I have been a Verizon customer I cannot believe they will not work with me on this to help me keep my service connected. I did have a Verizon executive respond to me but only after I complained to the Better Business Bureau. I will not have the money and physically be able to go into a store to pay in cash until 1/1 and I am sure their stores will be closed that day. I understand my collections cannot be stopped on the account due to me being past due at this time but I have kept in touch with them and was under the understanding I would have service until at least the 1st. I have also requested that they unrestrict my account so that I can at least try to make a payment online on the 1st of January (or even sooner if possible with help from my family. But have had no response on that either. I desperately need my phone service to be restored for myself and my kids. I am usually not a complainer but this is an impossible situation and I would not wish it on anyone and I just need help.
