So I was late paying my bill and wasn't able to pay until after service was cut off. After paying it says I have over 100 dollars in credit so when i try to "pay bill to reconnect" it says there is no bill to pay. I've also tried hitting the reconnect button in app and on the website to no avail. I also have tried calling every single support line but I can never reach a human agent and the verizon assistance just brings me to pay a bill and when it tells me the bill is -100 dollars it says error and the line ends. I just want to be able to text and use service again.
