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Network Extender Removal from Account

Under my online account view, going to Account > My Devices > Device Overview, a 3G network extender still shows up on my account.

For some reason, nobody for the past 3 years knows how to remove it. Every single agent keeps telling me "rest assured, it will be removed". It's been 3 years and multiple attempts. Nobody seems to understand how to remove it.

Screenshot 2023-12-27 202707.png

Comments

Verizon_Support

We're sorry to read about the extender on your account. Are you trying to set up a new extender on the account? ~Peter

jav6

@vzw_customer_support
wrote:
We're sorry to read about the extender on your account. Are you trying to set up a new extender on the account? ~Peter

Not the OP, but I'm pretty sure their issue is the same as mine. I have old, retired, inactive 3G extenders that show up on my account and there is NO WAY to delete them. I've opened tickets that get closed as resolved with the extenders still showing on my account. For several months the extenders (inactive and active) DID NOT show up on accounts at all, then reappeared. Annoying and frustrating that nobody can remove these unsupported/dead devices.

rexorz

NO! GET THIS THING OFF OF MY ACCOUNT.

Verizon_Support

Hello, thanks for getting back to us. I'm sorry to hear we've been running into an issue with your Network Extender. So we can best assist, we will be reaching out via Private Message.

-Lauren

GoBirds215

Same problem here and have been trying to get this done for QUITE a while. I need someone to help, fully, and remove two LEGACY network extenders off of my account.

Verizon_Support

We are sorry to hear you're having issues with your account VerizonCustomer215. Are you still needing assistance with your issue?

~Ivone

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