My husband died a few months ago. Have transferred everything I need off the phone, but want to keep the number active for about a year in case we need to answer someone or a text verification number. The phone does have a balance on it for a monthly fee for purchase of a phone. Tried the store - waited only to be told you need to call Transfer of Services. Tried calling and no one could explain the procedure to me. The woman picked up that I wanted to have both phone lines on my one phone (was told that would cost about $20). The lady I was transferred to was clueless when I asked about putting the account into my name. She was intent on solving the 2 phone lines. Finally she understood and I created/ applied for a new account. Said I lost the discounts we were getting on the phone purchases and the new costs were higher. Costing me $25/month more. I was ready to have her transfer the phone when we suddenly "got disconnected". Called back and was told by the Next Representative her information was totally false. I could not have both lines on one phone because there is a monthly balance on the old phone . She also told me it would be the same cost as having a line, not a reduced cost. She told me it would not allow the number to be transferred with an existing phone. I am so confused, while grieving the loss of my spouse. I have no idea who is telling me anything of worth. I would have never put the phones in my name (costing me $25/month more). I would have let things be until ....
