Missing channels

Service rep came today following loss of several channels. He was sent after multiple tries to fix remotely.
He replaced some equipment, told me there was an issue with channels using. 69mhz. Whatever that means.
Very nice guy, btw.
shortly thereafter I got an email my ticket was closed and the problem was resolved. Yet here I am still not receiving those channels.
I need to know when this will be resolved or if anyone is even following up.

Accepted answers

VZ_jenn

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All comments

clem21

@TJMez
wrote:
Service rep came today following loss of several channels. He was sent after multiple tries to fix remotely.
He replaced some equipment, told me there was an issue with channels using. 69mhz. Whatever that means.
Very nice guy, btw.
shortly thereafter I got an email my ticket was closed and the problem was resolved. Yet here I am still not receiving those channels.
I need to know when this will be resolved or if anyone is even following up.

Depending on your hardware, that kind of issue is usually related to a bad splitter, or a bad VMS box that has a damaged tuner. I would have thought he would have replaced the VMS unit, but maybe he didn't have on on the truck. I'd follow up with support and see what the resolution truly is.

TJMez

The service rep was sent to check all of my equipment and replaced something. He said Verizon was aware of the missing channels, it was not a residential or equipment problem. He said he was sent to replace old equipment before it failed. He said it it a Verizon problem related to the mhz several channels use.
What is troubling is that Verizon closed my ticket. I have no eta on when I can get the channels restored. Or if they will even follow up.

VZ_jenn