I switched to the 5G Plus Home Internet to get the free Xbox. I spent many hours on the phone with many different agents a few times over a few weeks trying to get the Xbox. It was never anything but a confusing headache and getting the run around. I should have heeded the red flags but I was determined to get the promised Xbox to give my 11 year old son for Christmas. Well after much frustration and even angry tears I finally had a white Xbox Series S delivered to me, so I did get my Xbox. However, today when the bill was paid through autopay they had put TWO $499 equipment charges on the bill. An auto payment of over $1100 was made today! I immediately got in contact with customer service and have been getting the run around for the last 5 hours. In what world does 1 free promotional Xbox S Series justify TWO $499 equipment charges. I’m just in shock. I thought Verizon was a good company. Now Verizon makes me want to throw up and I couldn’t regret switching my internet from TMobile (which was great) to Verizon more if you paid me. I will tell anyone who will listen what a horrible experience I have had with Verizon. It floors me that they can run a business like this. Like I said, I’m just in shock I can’t believe what a completely misleading promotional campaign this is and what a frustrating experience. I’m going to fight this to get the $1000 back. I have screen shots of everything possible from the advertisement to a pdf receipt showing $0.00 charged/owed for the Xbox.
