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Bill credit they actually charged me instead

OMG Verizon screwed my bill up this past July when we added my son to our account. All my previous promotions fell off my account starting in September. I’ve talked to Verizon loyalty 5 times now and they keep assuring me it will get taken care of. Verizon now owes me money but hasn’t fixed it. Just looked at my updated bill for January and happy new year they now charged me for my credit instead of crediting me back. An almost $800 bill will come out of my account if this doesn’t get fixed. I’m sick of not good English speaking people who can’t seem to do things right or help me. Been with the company for over 15 years and their customer service has gone completely downhill. I need to speak to someone higher than a supervisor. Can someone please help?

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Lucky5x3

Been with them for 30 years and had something similar happen. After 14 phone calls and having a supposed supervisor literally tell me I have been lied to on 6 previous calls but they would not honor what I had been told, even though they have notes on every call, she then hung up on me. They tell me on every call it will be fixed but it never is. They used to be a great company, which would explain why I have stayed with them for half my life…not anymore!

Verizon_Support

Volleyballgirl9 We're sorry to read about your situation. We're here to take a look. We will be sending a private message. ~Peter

Verizon_Support

Lucky5x3, we appreciate your loyalty, and we want to make sure we fix the issues with your bill. It's our goal to make sure you feel appreciated and comfortable with your service and bill. We're going to send you a Private Message so we can help.

~Jesse

Verizon_Support

We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

Volleyballgirl9

This didn’t get taken care of and now I have over $500 charge on my bill. I talked to multiple people that assured me this would be taken care of by the time my bill came through and it wasn’t! Worst experience ever and I have been dealing with the bill mess up since September. Verizon use to be the best out there and they are not anymore. I can’t get thru to someone to get it taken care of.

ray-ed

I had a similar scenario. My bank account was ducked close to $600, because Verizon agents are not trained properly, or do not understand the American consumer. Additionally, their call scheduler does not work. I am sorry that I can relate to your experience. I finally got a response from Verizon Wireless executive office, they were able to dig into the issue. Verizon did not gave me the money back, but I hope that my action helps other customers not get penalized. What is concerning is that other customers are experiencing the same and are not sure what to do. I had to file a complaint with FCC to get Verizon wireless to take action.

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