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Disconnection? Where’s customer service?

Geeetings,

I am behind 1 day before my 30 days was looking through the fine print and it states you would not disconnect services on Jan 2. My service was interrupted today and I have a payment arrangement for tomorrow. Then there’s no way to reach anyone about the situation. I’ve tried many methods, this is the first time I was behind after a year. What’s the issue? Why can’t we get ahold of an agent? Also, what are the steps to restore service when payment arrangement is for tomorrow? Please help

Comments

JBIZZY3

Did you find an alternative to speak with a representative?

This is so frustrating ?

JBIZZY3

I was billed incorrectly and then told my updated payment would be extended without service interruption. Surprise.. Surprise my service was disconnected and to make it worse I was in the doctors getting diagnosed with Covid and could not make a call due to this error.

Not being able top speak to a human is not okay when dealing with your finances on top of being ill. I am more than upset and feel unwelcome as a customer from Verizon, I need then to find other options to assist customers.

Can someone assist me a way to speak with financial services when human interaction is needed???

A returning customer that feels like they are in a toxic relationship with Verzion

Verizon_Support

Thank you for reaching out to us in this platform. Verizon understands that in some instances is not possible to make a payment on time, and we offer you different options. Please tell us a little more, how did you make a Payment Arrangement? Did you try calling from your Verizon cell phone or from another line to our Financial Service number 1-866-266-1445?

~Maria

heyjessieee

The same thing happened to me, only THREE TIMES. Then a couple months later they charged me for activation and deactivation fees per line per time and even after I was told multiple times I wouldn’t be charged for said fees. I still was. Over $700 for a bill of charges from an error on Verizon’s end! It’s insane. And they want to charge for to speak to a live agent. It’s a joke. Good luck to you.

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