I was billed incorrectly and then told my updated payment would be extended without service interruption. Surprise.. Surprise my service was disconnected and to make it worse I was in the doctors getting diagnosed with Covid and could not make a call due to this error.
Not being able top speak to a human is not okay when dealing with your finances on top of being ill. I am more than upset and feel unwelcome as a customer from Verizon, I need then to find other options to assist customers.
Can someone assist me a way to speak with financial services when human interaction is needed???
A returning customer that feels like they are in a toxic relationship with Verzion
