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Change to default voicemail greeting not working

I have the new iPhone 15 Pro and I am trying to change my voicemail back to the default greeting from custom and it will not let me save it or change it from the Greetings section under Phone settings. I also do not have an option to change it to default when dialing *86.

Whats going on and why can’t I change it to default?

Comments

Verizon_Support

We want to make sure that you are able to adjust your voicemail without issues. Here's the process: https://support.apple.com/guide/iphone/change-voicemail-greeting-and-settings-ipha113f4a15/ios~Geo

kch114

That link doesn’t work. If it is the steps to go to Phone settings > Greeting then I have already tried that

JRyan1013

I am having the same problem. What is the solution?

Verizon_Support

@JRyan1013
wrote: I am having the same problem. What is the solution?

Being an iPhone user myself, I just looked at my own iPhone. When I go to the phone app, then select Voicemail, there's an option for 'Greeting' up in the top left. When you click you're presented with the Default and Custom option. If you hit Default, a blue checkmark will appear next to it. You need to complete the change by hitting 'Save' in the top right corner. Have you tried this, and if so, what happened?

-John

Sondrad

It lets me check mark custom and record the custom greeting, but the save button is grayed out and will not save.

Verizon_Support

We're sorry to read that you're not able to switch the voicemail greeting. Have you tried calling your voicemail to change it there? ~Peter

Christina_lynette

Both my iPhone XR and 15 would not play the default greeting. The old custom greeting I had (and no longer wanted to play) kept playing even though "default" was selected in the "greeting" in the voicemail section of the phone app. Verizon CS suggested I go to "Settings>Phone>Live Voicemail" and toggle 'off' Live Voicemail. It worked and now my voicemail greeting is the default one.

Wolverinelady

I have the problem where I can’t switch from the default greeting to my customs one. My custom one is there but it won’t let me Save to set it to go to that instead of default. I turned off live voice mail and have restarted multiple times. I’ve deleted all incoming messages but still it won’t change it from Default to Custom. Again the custom outgoing message I created is there but it won’t let me choose it. Any solutions?

Verizon_Support

Be on the lookout for a private message from us so that we can take a look at this.

-Joe

TDR606

Has anyone gotten this figured out? No real solutions in this thread.

SpecialKayy

I think we’re all here in limbo with no solution.
great customer service.

Verizon_Support

We want to help update your greeting. If you have the most up to date software with the new call format, you can select the menu button at the top right - tap voicemail - tap edit in the top left - and select voicemail greeting.

If you do not have the most up to date software, try updating that first.

If you still have any additional trouble, let us know.

-Meg

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