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Super slow internet

Zzztam

New customer here.

This internet speed is slow and irregular. Sometimes drops out as well.

7 to 15 m is bad .

At least my old at&t uverse worked, slowly but it never dropped.

This is a sad joke. 45 minute call to support improved the speed to 35m, for about 2 hours.

Now what?

Comments

Cang_Household

Quite new to the 5G side myself, do you know what kind of 5G Home do you have? Is it C-band or millimeter wave? Where are you positioning the router/receiver, whether the router/receiver are merged in one unit or two separate units? There are quite a variety of setups you could have depending on your location.

Verizon_Support

Welcome to the Verizon family! We are sad to read about your internet speeds. Our goal is to aid you in the best way possible. Please tell us more, when did the issue start? What recent changes have you made? Do you have data issues with other devices (cell phone, tablet, smartwatch, etc.)? Anyone else in your area, having similar issues?

~Gilbert

Zzztam

Hi, never any issues with other device s, speed or connection.

Verizon tech support suggested that you have way to many accounts on my cell block therefore...bad service.

Then they tried to up sell me to your 300 mg service.

Why, when you're now only providing 10-20% of the speed that was promised ...?

Please help..

Cang_Household

Could you answer my questions?

Do you know what kind of 5G Home do you have? Is it C-band or millimeter wave?

Verizon_Support

Hello, we're sorry to learn you're having issues with our service. Where are you currently located? Where is the home internet device placed in your house?

~Ivone

Zzztam

Verizon model xc155ax

It shows a strong connection to the one cell tower in my area.

Maybe Verizon throttles the speed and or they simple have too many accounts on my cell block?

Thanks

Verizon_Support

We can certainly troubleshoot the 5G Home and connection, to see what's going on. As part of that, I'm going to send a Private Message.

-John

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