Gigabit Internet Cuts Out 1-2x per Hour

TomW3

I've been using Fios Gigabit Internet for 2 1/2 years without issue. Then in the last two months, the connection started dropping at least once every hour for 1-2 minutes. My wife and I were moving at the end of the first month, so instead of weathering customer service we hoped that moving would fix the problem. But we moved three blocks from our old apartment, and the problem followed us. Which could mean the problem is something upstream, and I don't know how to troubleshoot or get help with that. I'm getting dropped from Zoom calls, and the situation is making it impossible to reliably work from home. Any help on the best way to solve this would be greatly appreciated.

P.S.
Internet is the only service we have; no TV or phone service here.

Cang_Household

This is an interesting case. If the circuits at the two locations are coming from the same fiber split or the same Optical Line Terminal (OLT), it would indeed point to an upstreaming issue. On the other hand, since there are at least 32 other subscribers on the same fiber split, then there should be similar problems among your neighbors.

Did you use the same router between the locations?