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Amazon Gift Card

For weeks I’ve been trying to claim my Amazon gift card, every time there’s an error message. This is ridiculous, customer service can’t do anything. They just keep escalating the problem and no one ever helps. It makes no sense that so many customers are facing the same issue and nobody really does anything. Very disappointing! Do better Verizon.

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Verizon_Support

We understand that you're having issues with your gift card. We had encountered some hiccups with the promotion when it was first launched but were able to resolve it on the 12/13/23. The following steps have helped our customers claim their cards, please give them a try.

1. Sign in to My Verizon (make sure you do this on the website not the app).
2. Navigate to the My Verizon account page.
3. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.

Result: You will be taken to an interstitial page to choose either the Amazon Echo Show

10 (3rd Generation) or the $200 Amazon.com Gift Card.

4. Do the following under the $200 Amazon.com Gift Card redemption tile:

Review and accept the Terms & Conditions by checking the box.

Click Select.

Result: You are directed to the Blackhawk website to redeem the offer.

5. Follow instructions to complete the order.

Note: You must verify email address

**Upon redemption, you will receive the Amazon.com Gift Card within 24-48 hours. Tracking is available here: https://www.yourdigitalrebatecenter.com/#!/

~Ivone

VC15

Thanks for replying, but I’ve been doing exactly the same thing for weeks, it doesn’t work. And the fact that you told me the issue was fixed in December is completely incorrect. Because I’m not the only one having the same problem. Once again Verizon needs to take care of the customers having issues, the customers that switch providers because of the promotion. Very disappointing!

Verizon_Support

We never want to se you leave us. We are here to help. Are you getting an error message? Did we fill out an esc form in December? please tell u more.-Joe

VC15

Three different representatives have escalated the issue and absolutely no one has contacted me with a resolution. It just doesn’t work, tried different browsers and nothing. It’s frustrating! At this point it makes no sense for me to have the service with a company that don’t even care to help me.

Verizon_Support

Hello, VC15, thanks for the confirmation. So we can best assist, we will be reaching out via Private Message.

-Lauren

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