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5G Home Internet speeds

King_Everything

For a year or so, my Verizon 5G home internet has been fine. However, over the last week or so, our signal is awful. I'm reaching *maybe* 18MPS download speed. I've rebooted the router/modem. I've factory reset the router/modem. I've tried to reposition the router/modem. Everywhere but one spot gives me a red light, but the spot with a white light is by a window with a 5g tower within site about 3 blocks away!

Support just wants me to reposition and reboot or upgrade my service.

Any advice? I'll go back to cable internet if this is the best Verizon can do.

Comments

vzw_customer_support

Hello, King_Everything, we know it's important to have the fast 5G speeds you came to rely on with your 5G Home Internet. So we can best assist, we will be reaching out via Private Message.

-Lauren

Same problem. Already replaced first modem for this problem, now new modelmis exhibiting same problem after a few months. Modem indicates good signal, but downloads are 5Mbps, uploads about 8Mbps. Did all the usual stuff with system reboots with no effect. Tech support is working on it. Every once in awhile speeds pick up to about 250Mbps, but does not last long.

I am having this problem too. When I first got the service about 6 weeks ago it was great. Now they seem to throttle me down to 5-10mbps. If this keeps up I am going back to cable.

Good luck with the customer service (and the failed contractual obligations). Since November I have been experiencing frequent drops in up/download speeds. I'm talking consistent periods of getting 0.3-2.0 Mbps upload and download speeds.

My first time contacting Verizon customer service was in November, when the issues began. It made watching football with guests over for Thanksgiving impossible. As we were all gathered more for football than stuffing our faces, this was total frustration. I'll keep this next part brief. Here is a summary of my interactions with customer support and their "solutions:"

1. The equipment is bad. I was promised an overnight delivery of a new router. That was November 2023. I'm still waiting for that delivery on January 21, 2024.

2. There's an outage in my area... the whole region of California.

3. I need to disable the "auto switching" between 2.4 & 5G bands because it's causing this interference.

4. Too much obstruction from the leafless tree outside... even though (when football is not on) I get times of excellent network speed. (seriously, this seems to happen almost exclusively when NFL football is on)

5. My area is not a supported region for 5G Home Internet. Yes, I was told during a customer service session to navigate to the website and check for coverage based on my address. The website says I'm in an unsupported area. I find this cute (read: absolutely frustrating) because my apartment complex was the recipient of a mailer campaign over a year ago congratulating us on being in a covered area, here's the quick start link to get the 5G Home Internet.

More was said during these customer service sessions. None of them fix problems. I've become a certified expert in unplugging and plugging in my router.

All frustration is derived from unmet expectations. 1-3Mbps download speeds when 5G Home Internet is the contract is the epitome of failed and unmet expectations. Especially when it's been months of this.

So good luck to the rest of you experiencing this consistent unmet expectation.

vzw_customer_support

We're terribly sorry for the issues you're having RobbyMcCarrell. We want to help in any way we can. We will be sending you a private message to further assist.

~Ivone

I completely agree with you... When I was in my 2 week (safe to return period) was getting 1.4 gbps. Once it ended, I was getting maybe 10-12 Mbps. My lte hotspot is faster. I am glad I kept Xfinity! I did a reset and now my device won't connect to Bluetooth to reset up and it's flashing blue. I am just happy I didn't leave Xfinity! Tech support is non responsive for Verizon, and I have the screenshots to prove it. I mean if one more ai generated Verizon chat bot says to reboot my phone when I'm talking about a home router I'm gonna cancel it all together. Keep the free Xbox! I'll go to another provider

It worked great for a year. I don't understand why it's so slow now. If this continues, I might switch back to cable. BTW, I'm in Southern California.

VZW is definitely slowing down the speed after 4 PM in my area.

I've been having the same issue as well. On average 10-13mbps with "very rare" spikes to advertised speeds. I am in a supported area and this issue has been ongoing on and off since I got service back in Feb. 2022. The only other provider I can use is CenturyLink and even their "fastest" plan is 40mbps. Ive contemplated on switching to them, because at least it will be consistent.

I've called and wasted many hours climbing up the ladder with support. Its like talking to a brick wall. I work in IT and the worthless "Have you tried restarting/factory resetting" responses I get just waste everyone's time. I explain very nicely that I have a lot of background in IT and networking to try and elevate to the next person. But it just falls on deaf ears.

I'm about to move across the country in a couple months and I'm counting down the days till I get to make that phone call to cancel VZW Home 5G. I don't understand how this is even legal... Blatant false advertisement.

Here is a link to a reddit post I made ~1 year ago when it started happening, and the steps i went through which only seemed to resolve the issues for 3-4 months: https://www.reddit.com/r/verizon/comments/xu67vx/5g_home_internet_nothing_but_issues/

I’ve been having slow internet speeds for over a week now. I’m currently at 35mbps. No where near the 85-200 mbps. I’ve had speeds as low as 15mbps. I’ve had Verizon 5g for over five months now. It’s ran ok, up until these past few weeks. I hate paying for something I can’t use.

vzw_customer_support

Hello, anutter. My apologies to hear of your experience as you definitely deserve some answers and a resolution. I see you stated you have contacted us regarding this slower speeds. May I ask, what were the troubleshooting steps completed? Want to ensure we have covered all the bases.

-Natasha

vzw_customer_support

Hello kwatch, we're sorry to learn you're having issues with your service. We want to help in any way we can. What is the exact location you're at in Southern California? Have there been any changes on where the Verizon Home Gateway is located?

~Ivone

Factory reset (multiple times), relocating the modem around my apartment, I even tried not-so supported things such as putting the modem into bridged mode/IP Passthrough and had my personal network take control of WiFi/DNS/DHCP.

I'm a 2nd floor apartment and the trees where I live (Phoenix area) are not dense like you would find out east. My Phone has near perfect 5G UWB all over my apartment. Speedtest.net on my phone yields 400mbps+ constantly (verified with multiple speedtest.net servers).

On the 5G Home Internet, I've also tried several different devices both wired and WiFi and the issues are persistent across all of them. Devices include: Laptop (Windows 11), Desktop (Windows 11), Phone (iOS), and a second desktop (Linux). I've also tried several different web browsers; Firefox, Edge, Chrome, Vivaldi, and Librewolf

92399, Yucaipa, Ca

Ive tried everything. I also have a lan wire hooked up. I moved the internet to the front room. Is there anything I can do to return the internet? I’m not getting what I paid for. I understand that things happen. But this is ridiculous, I’m going on two weeks.

vzw_customer_support

Hello RChiarlli. We would love to help. When did this start what zip code are you in? -Joe

Same here! Speed has been fine for over a year, and over the last couple weeks, streaming has been VERY blotchy/pixilized, getting connected to any streaming service takes a long time, my zoom sessions are choppy with audio/video out of sync, and more. This is SUPER FRUSTRATING! VERY interesting that this has been happening and just today I received a text from Verizon saying "we notice you may have devices in your home that are not getting a strong wi-fi signal" with a link to their site where they are trying to sell me something!

It's been working just fine until now... what did you change on me?? If you noticed it's not strong anymore... FIX IT!

I may just dump it and go with Xfinity.

After yet another conversation with the support center, I was informed, much to my surprise, that my location is suddenly "not supported," despite having had service since February 2022. The support representative offered me an alternative solution of switching to a Jetpack, which comes with obvious network limitations and at a much higher cost. I respectfully declined the offer, and they said they would escalate the ticket to a supervisor, which, I anticipate, will once again fall on deaf ears. I have lost count of how many times I have been told my issue would be escalated.

This has expedited my decision to switch providers for home internet, and I will be terminating the service on Monday afternoon. I have given Verizon nearly 6 months to address this issue, which I feel is far more patience than most people would have.

I have been a Verizon phone service customer for many years, switching a few times but nonetheless always returning. While your phone network is on the expensive side, I always felt that I got what I paid for. Why this is not the case for Home 5G, is beyond me.

I had high hopes for this service, as I am in a 5G UWB area and the speed is always blazing fast on the phone network compared to T-Mobile and AT&T. It truly is something for Verizon to brag about (Speedtest on my iPhone: https://www.speedtest.net/result/i/4902226586).

To be clear, I am only terminating my home internet service, for now.

I hope my complaint reaches someone higher up the corporate ladder and makes some sort of difference.

Thanks,
Arlis

vzw_customer_support

Oh, no! Dealing with service issues can be frustrating, especially if your data speeds are slow. Verizon is here to help.

What exactly occurs when you attempt to use the Home Internet? Aside from relocating the device, what recent changes have you made? Any similar issues with other cellular devices?

~Gilbert

vzw_customer_support

Hey there, muddiebee, we know you want to get back to the fast 5G speeds you've come to rely on. Are you noticing a change in your speeds all the time? Does it only happen when trying to steam? Have you been able to reboot your router by chance?

-Lauren

vzw_customer_support

muddiebee, we understand your concerns and we ask to understand your current experience better. We know it can be frustrating to answer questions that you may have addressed with others, but we want to ensure that we have all of the details so that we can assist.

-Andi

PrestigiousSorta

That may not be the case being after 4 people are coming home from work and kids from school meaning the network is getting busier. If you live in a dense populated area it's bound to slow down when everyone is getting on.

Same issue, after installation my download speed was 150mbps+ but now less than 5mbps for several days, after resetting and replacing the modem from Verizon. Same issue without a modem connecting directly to a 5G tower nearby via cellular.

what is the issue with the Verizon data service lately?

vzw_customer_support

We're sorry to read about the issues with your speed. We're here to help. Have you tried changing the location of your modem to see if speeds improve? ~Peter

My 5G UW mobile broadband speed suddenly dropped from 600Mbps to under 5Mbs, my Home 5G internet speed dropped from around 300Mbps to under 5Mbps at the same time. After speaking with customer service my understanding is that this is Verizon's way to force you to upgrade your plan if you are on an old(er) type of plan. In customer rep's own words in congested areas I'm being de-prioritized in favor of customers with Unlimited Ultimate plan.

This is terrible... time to give them back the Home 5G box.

I am having problems every night with speed. I don't even have enough speed to browse the internet, muchless watch a movie.

3.08 Mbps download

20.8 Mbps upload

vzw_customer_support

I depend on my service on a daily basis, so I know how important it is to have your internet up and running, we'll be glad to help out. When did this problem start? What is your ZIP code?

~Freddy

vzw_customer_support

Hello, jeffer23. Help is here as you deserve only the best in speeds with us. Please tell us more. Has there been any changes? Still at the same address?

-Natasha

I got my 5G Home Internet in November 2020 and have been enjoying 200-300mbps download speeds.

However, this week has been high speeds in the mornings, and 0-10 mbps from 3pm onward.

I have been on multiple hour-plus long service calls, moved the router all over the house, and even tried a new router (to no avail).

What is going on with the network???

vzw_customer_support

@Melech17
wrote: I got my 5G Home Internet in November 2020 and have been enjoying 200-300mbps download speeds. However, this week has been high speeds in the mornings, and 0-10 mbps from 3pm onward. I have been on multiple hour-plus long service calls, moved the router all over the house, and even tried a new router (to no avail). What is going on with the network???

Melech17, I'm sorry that you've been running into slower speeds in the evening. With devices being swapped out, it doesn't seem to indicate a device issue. Can you confirm the city/state where you're seeing these issues?

-John

My home internet worked great for a long time. In the last few weeks it has taken a huge nose dive. Nothing has changed. It’s in the same spot. So crummy.

vzw_customer_support

Slow speeds are never what we want to see JutReuter. We are here to help. What zip code are you in? What speeds are you seeing?-Joe

Same. This isn’t worth it anymore. It started great but my neighbors and I have noticed a HUGE downslide with ping and data rate.

vzw_customer_support

Hello, Frankandrew333. Help is here as you deserve only the best in service with us. Please tell us more. What is your zip code? What speeds do you receive?

-Natasha

6/11/2024

Just got mine 2 days ago, I'm averaging 21mbps as well. I selected the best package they had which was 85-250mbps download speed. I have my Xbox Series X hooked up to Ethernet, and it's still awful. Also averaging 118 ping. That's terrible. I was on the phone the first night I got it with their tech support for 2 hours, and I was passed around to 3 different techs and they have no clue what is wrong. The box was stuck on solid red light no matter where I put it in my house, and out of nowhere after the phone call, it went solid white, with a weak connection. Thinking about returning the box and going elsewhere.

vzw_customer_support

Hello, Graham1997. Help is here as we definitely want you to love our Home Internet services. Please tell us more. Any available software updates? Where in your home do you have the box set up?

-Natasha

I tried to get help with the same issue in chat. They tried to sell me a new phone. Awesome service Verizon.

Same here! I'm now on my 3rd Router/Modem. Even opened a investigation for the engineers to look into potential solutions. Got very little feedback on the outcome. The last 4 to 5 weeks this service has turned into the worst internet that I've ever had. It's just been too inconsistent

vzw_customer_support

I'm sorry to hear that Q65. We would love to look into this. What zip code are you in? What exact issues are you seeing? -Joe

My fastest down load speed is a 6 I can’t stream movies on the Xbox. Cell tower is one block away with line of sight. It has only gotten worse over two years. Thought this was better than cable till it just kept degrading more and more.

Should be an external option available or something.

vzw_customer_support

lem1226, we are concerned to learn about your internet experience. You shared this is a concern on your Xbox, to you experience speed issues when connecting other devices? What zip code are you located in so that we can take a closer look at that specific area?

-Andi

I’ve been having the same issue lately too.

Yeah mine was ok not very great but it worked til the past couple days it’s been terribly slow I’m getting 61 to 70mbps up and 3mbps down.. I called received a replacement gateway (added a line and disconnected a line) and still nothing. I was told to wait 5 business days for another solution (technician/tower etc). I could have had another company install already .. I’m wondering if they’re just buffering my speed ..

*70 down and 3 up sorry

vzw_customer_support

Dattebayo083, we'd be happy to help look into any service concerns. Please tell us, when did this start? What services (voice, text, data) are affected?

~Izzy

Same thing for me. I bought this device last week and I was getting well over 80-90mbps now I'm getting 5-7mbps "VERY STRANGE" I'll be returning it soon if I don't see it recover.

vzw_customer_support

Hello, Cnote024, we know it's important to have reliable Home Internet speeds! Have you seen any changes in the last few days? Have any troubleshooting steps been completed so far?

-Lauren

It has been slow with intermittent no internet connections for a week now. Customer service is no help and futile.

I've tried everything to get this dumb 5g to run smoothly. It's a s ca m. It's garbage internet by a garbage company. My advice, find a way to convince them to make fiber optic internet free and available to everyone because the alternatives are trash.

vzw_customer_support

Hello Dad140. We're sorry to hear you're having issues with your service. When did this start? Where are you currently located?

~Ivone

Eaton, Indiana. It is a weekly thing where I drop under 100MB for an entire week.

vzw_customer_support

We know how important it is to have realible service,sending you a private note now.

-Cryssie

speeds get throttles after 3tb data is used and they claim its "high usage". verizon needs to stop penalizing people for using internet or set a hard limit of 6tb a month

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