Child Item

Site Totals

61363 Questions Answered 267 Categories

Early Termination Fee Reimbursement Form Not Working

I am trying to fill out the form to have my Comcast termination fee refunded to me using the below link:

https://myvpostpay.verizon.com/ui/acct/secure/buyout#/

The form will not allow me to enter my name, email, or upload the PDF of my last comcast bill. I have opened several tickets with Verizon support on this and I have not gotten any resolution.

How to I submit for my reimbursement signing up for 5G home internet, leaving Comcast, and getting charged $70 by Comcast.

Thank you

Comments

Verizon_Support

Hello, Krupin2, we know it's important to submit your information for reimbursement. So we can best assist, we will be reaching out via Private Message.

-Lauren

USFguy1977

I've been having the same issue for well over a month now. I have spoken to over 40 different people, including billing supervisors...all who have promised to help me. Still nothing. I'm tired of fighting with Verizon on it, so I'm just going to file a complaint with the FCC and BBB and let them handle it.

Verizon_Support

JTSmith_1977 We're sorry to read that you have not been able to submit the claim for reimbursement for your previous service. What happens when you try to submit with this link: https://myvpostpay.verizon.com/ui/acct/secure/buyout ~Peter

Jenaldo

I have the same issue. I signed up for 5g because MY CONTRACT promised reimbursement of my early termination fee. I have spoken with many people. Been to several different Verizon stores. No one can help. Your form does not work. The fields cannot be filled in.

I am also filing a complaint. I have a huge social media following and am a paid influencer. I WILL ALSO TELL EVERYONE ABOUT THIS.

The same link that you posted above goes to the form that does not work.

Jenaldo

Did you get this solved? I have the same issue.

Verizon_Support

@Jenaldo
wrote: I have the same issue. I signed up for 5g because MY CONTRACT promised reimbursement of my early termination fee. I have spoken with many people. Been to several different Verizon stores. No one can help. Your form does not work. The fields cannot be filled in.

Jenaldo, it's great you were able to get 5G Home Internet with us, and qualify for the switching promotion. Reviewing that promotion I see the process involves respnding to an email sent about how to request the contract buyout credit. In that email you use a link to verify yourself with VZ, and then submit your information related to any termination cost with the previous internet provider. Can you give more details, at what part of that process, where you're having issues?

-John

Verizon_Support

Jenaldo, thank you very much for the information. We're going to send you a Private Message so we can help you submit the necessary information for the ETF reimbursement. Please be on the lookout for a Private Message.

~Jesse

Krupin2

Update - After spending 2-3 hours on CHAT with 4 different escalation members Verizon could not fix the Buy Out Form for me. The fields will still grey'd out and I could not complete the form.

I eventually requested they simply credit my account the amount I was charged by Comcast for terminating my account to switch to Verizon and they agreed to do so.

Good luck all! They know the form is broken yet wont fix it....

Krupin2

I spent 2-3 hours on CHAT and was transferred like 4 times. They eventually just agreed to credit my account $70 to cover what I paid Comcast to terminate my contract. Good luck....

chrs5mart12

The form I received in my email and again from a chat rep doesn't work. I am not able to upload and version of my final bill, name, account number, or address. Chat reps told me to call, but it's too late to call now because I was on chat with them for hours! I just switch over to the home internet and I am about ready to switch back because this is not right!! Now I am chatting with an entirely new person who says I should call in tomorrow? Why is Verizon just leaving me in the dark. This is the only time I have to deal with this!!! Not impressed, I will be filing a complaint with the BBB! Put out a form that doesn't work and nobody can help you! What absolute not right...who is going to reimburse my 6 hours of trying to find out how to do this?

?????

Verizon_Support

@chrs5mart12
wrote: The form I received in my email and again from a chat rep doesn't work. I am not able to upload and version of my final bill, name, account number, or address. Chat reps told me to call, but it's too late to call now because I was on chat with them for hours! I just switch over to the home internet and I am about ready to switch back because this is not right!! Now I am chatting with an entirely new person who says I should call in tomorrow? Why is Verizon just leaving me in the dark. This is the only time I have to deal with this!!! Not impressed, I wi ll be filing a complaint with the BBB! Put out a form that doesn't work and nobody can help you! What absolute not right...who is going to reimburse my 6 hours of trying to find out how to do this?

I know how important it is to get those fees reimbursed, and I would be looking for the same myself. I'd be just as frustrated if I was directed elsewhere after spending so much time dealing with this same concern. The great news is that this is something we can help with, but will need account access. Please be on the lookout for a private message from us so that we can help get this submitted for you.

-Joseph

anhwa

i have the same issue , i have been calling verizon customer service countless times since 2/24/24 up until today 3/17/24 i was on the phone for over 2 hours, was transferred to 5 different reps . No one seems to be able to get this form working . I can't fill in the fields for my name, email address, amount, order number . Upload button is greyed out . Submit button is greyed out.

Different reps told me to go to the store . I went to 2 different stores 4 times, the store told me to call customer service there's nothing they can do about it . This is crazy . It has been almost a month since i started calling customer service . I spent at least an hour to 2 every time i called zero progress from customer service . Keeps getting the run around " try tomorrow maybe the site will be working " or " can you try to go to the store they might be able to help " , " i placed an IT ticket we will call you when this is resolved . "

The rep on 2/25 who told me they placed an IT ticket for this Early Termination Fee Reimbursement Form Not Working issue. Turned out i called today 3/15 after i have not heard from verizon for over 3 weeks , a different rep told me " okay i have placed a ticket to get this resolved. i don't see a ticket , but i placed one just now "

this is wild .

anhwa

Verizon_Support

Hello, anhwa. Help is here. Just to confirm, are you referencing the early termination fee waiver promo when you sign up for Verizon 5G Home Service? If yes, please see the link below, reference 'Can I get credit for an early termination fee from my current provider when I switch to Verizon 5G Home Internet?' and follow the instructions. https://www.verizon.com/support/5g-home-faqs/#etf

-Natasha

terrymr

I've been trying to get this form to work for the last two months.

Verizon_Support

Oh, no! We are sad to see you in this promotional dilemma. Our goal is to aid you in the best way possible.

Is this related to our Home Internet offer or was this a different mobile service switcher deal? Please tell us more, what did you particular promotion consist of (terms, conditions & requirements)?

~Gilbert

Nana05

I purchased my new 5G Home Internet WiFi on April 27, 2024 with the promotion to Buy Back my early termination fee from my Hughesnet Company. On May 23, 2024 I received the email from Verizon to fill out the form and upload the previous wifi company bill with the early termination fee listed. I filled out the amount and upload the copy of the Hughesnet bill with the name and address from the first page, following Verizon instruction, then I got an email back saying that it was not the correct information because it did not listed the early termination fee and to resubmit. I resubmit and was not watch what pdf I selected and upload the same information again. then I was not able put in the correct side of the bill that state: early termination fee the third time. I call customer service and got transfer five time to different agents and no one could help me. I then went to the store and the manager could not help so they call CS and I was told the CS Rep will fill out the request to get the link resend to me in 48 hours. Well I NEVER recieved the link .. I went today Saturday June 1, 2024 to the store again and got to see another manager, who sold me the 5G Home Internet box. She too was getting the run around from CS tech about the issues. The manager explain to them what happen and the link will not work for me after clicking on it. She was told to give them three business day to view the problem and they will email me. So Here We GO AGAIN WITH PUSHING ME OFF FOR THREE DAYS. This is not fair to me as a new customer. I now wish that I went with AT&T buyout program, because my daughter told to use Verizon I select your company. The only place I can go to now for help with this matter will be my channel 4 News Channel since they help with Consumer Issues.

Verizon_Support

Hello, Nana05. Help is here as we always want to see our customers take part in any promotion that helps with the cost of their service. We are overjoyed that you have chosen us to be your provider, and we can help. I have sent you a Private Message for further assistance.

-Natasha

RogerS4

Problem Solved (I hope): First, thanks to all who have documented the problem with the Early Termination Credit form, as that was critical in my solution. I called the 5G Home Internet number - 1-800-837-4966 and stayed on the line until I got a human. Talked to Ricard. I explained the problem and had him Google "cannot fill in Verizon form." That brought up the link for Verizon Community Forum "Early Termination Fee Reimbursement Form Not Worki..." (this site) which establishes that the problem isn't just me and has been around since at least January of 2024. He transferred me to Ella in a different department who took my information (had transferred from HughesNet at cost of $265), told me that this was a "known issue" and Verizon would send me a check...would take 7 business days to be sent. AND I received an email from Verizon saying that the $265 was in process and would be sent. Ella didn't want me to send documentation of the HughesNet fee...just took my word for it. Hope this helps. It seems likely that Verizon isn't interested in fixing this "known issue" as it has been around for at least 7 months!

gutierrek

To be clear, the agents can literally click on the link themselves and see that you CANNOT fill out anything. Why, why do you keep posting the SAME link that doesn't WORK.

RogerS4

Sorry - bad news. Check never came. Spent an hour on chat and seem to be back at the beginning. It's seems Verizon doesn't care - and perhaps has a dysfunctional form so early termination credit isn't paid. If Verizon cared, the faulty form would have been fixed by now!

Verizon_Support

@RogerS4
wrote: Sorry - bad news. Check never came. Spent an hour on chat and seem to be back at the beginning. It's seems Verizon doesn't care - and perhaps has a dysfunctional form so early termination credit isn't paid. If Verizon cared, the faulty form would have been fixed by now!

We are concerned to learn that your anticipated resolution has not taken place. Please be on the lookout for a Private Message from us so that we can investigate your account further.

-Andi

JCarr35392

I have the same exact issue and have spent hours trying to get reimbursed. Very aggravating!

Verizon_Support

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

STAN25

I have been trying to recover my Early Termination Fee as I moved to a territory not covered by FiOs. All representatives agreed that I should be able to submit my form and receive a credit. The link they provided: https://www.verizon.com/myvzwidgets/widgets/etfm/views/etfmview.html does not work. Here is the response from the website over the past 3 weeks...

Sorry! Your information could not be submitted.

We are experiencing an issue that is being reported, please allow 24 business hours before submitting again to allow us to resolve this issue. We apologize for the delay.

After trying to reach someone at VZ who could help, a representative named Christina was kind enough to try to help and she has called back twice a week to check on the status but to no avail. However, I have been trying everyday and getting nowhere. HELP please! I have been a customer for over 14 years and just moved and I am being hit with a $320 ETF, which I find surprising.

Is there no other way to send evidence of my new address to VZ to get my termination fee credited???

Child Item