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fold 5 screen fade during use

When I am using my phone the screen fades out and I have to keep touching it to see the display. This is particularly annoying when calling a vendor and I might have to use the keypad. I have tried to use the suggestions for other phones but cannot find proximity (which by the description would not help when using earbuds or if it was on a holder), or another suggestion for which I cannot remember and surely cannot backtrack to find. Screen Timeout is not helpful either. I have it set to 10 minutes. samsung fold 5 5g

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Verizon_Support

Hello, VALJOH39. My apologies to hear of the issues you are experiencing with you device. You definitely deserve a properly working phone. May I ask, has there been any physical or liquid damage to the phone of any kind?

-Natasha

VALJOH39

This has been an issue with at least the last 3 phones. This is a new fold5 purchased at Thanksgiving and has not been damaged.

Verizon_Support

Thanks for getting back to us, VALJOH39. You mentioned this has been an issue with previous devices. To clarify, were you seeing this happen with diferent model phones that you were using? How long does the screen stay lit before it starts dimming?

-Lauren

Verizon_Support

Hello, being on top of your devices is vital, especially if you are encountering screen problems. Verizon is here to aid you in the best way possible. Please elaborate, what exactly is going on (what precisely do you mean with "screen fade" problems)?

~Gilbert

VALJOH39

All Samsung. About 5-10 seconds. I have to keep poking the screen to keep it lit.

VALJOH39

Seriously? It fades to black in 5-10 seconds.

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