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Apple HomePod redeem

Got the 5G home internet for more than 2 months already.

Verizon promised to offer a HomePod or a 200 dollar gift card after using their service for this long, and they did send me an email to redeem the offer.

But the problem is when you go to look for the offer that they tell you to get on either the app or the website, it's NOT there.

What a mastermind, Verizon, good for you!

Comments

cg341

I have the exact same issue. I've been using the service for more than 65 days, yet no email or ability on Verizon.com to redeem the offer. Can't say I'm shocked.

Verizon_Support

We want you to get the promotions you qualify for and would love to help. I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

cg341

Thank you Maria!

Please let me know once you have sent the private message.

Verizon_Support

Hello, being on top of your account is crucial, especially if you are having promotional offer issues. Our priority is to provide the support you need.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

SirAganor

Ditto. Very angry. I have already spoken with multiple customer reps who all assure me of things that never come to fruition.

SirAganor

Any luck getting it resolved? I have the same issue.

Verizon_Support

@SirAganor
wrote: Any luck getting it resolved? I have the same issue.

We want to make sure we're doing everything we can to help you get your promotion. We're sending you a Private Message so we can help you redeem.

~Jesse

RVx2

I have had the 5G service since September 23, 2023. The hoops I had to jump through to just get an order confirmation… I talked with at least 8 reps via the chat and on the phone between November 27 and January 17. Every single one assured me that the problem was resolved and that I would have my HomePod soon. The last one then told me that the HomePod was back ordered but that he would expedite the order so that I would receive the HomePod before the end of the month of January. I’ve Googled “Verizon HomePod back ordered” every day since and have yet to see anything other than the HomePod being “In stock”. When I check my orders, Verizon says my device has been ordered and it shipping will be updated soon. It also says that I have 2-day shipping. It’s been 34 days since my last contact with Verizon regarding this. It’s been nearly 4 months since I was supposed to receive this product. Verizon has done what it has always done and promised something great while asking for more money for a service. When will I receive my product, Verizon? What is going to be done to make this right because simply giving me the product 4 months late is not good enough. This was a blatantly misleading ad and false advertisement.

RVx2

@vzw_customer_support
it would be great to send the actual resolve to this issue out in the open domain vice private messages. That’s true customer support. I look forward to your expeditious reply.

RVx2

My 65th day of service was on November 27. With the 2-day shipping, I should have received the HomePod on November 29. I have been waiting on my Apple HomePod for 84 days.

shx55

Same here. My Internet service started in Oct 2023.

I have contacted 3 customer service by phone, and they promised to make the order for me and ship it in 10 - 15 business days every time. I am still waiting to receive something.

There is no order number, tracking number or case number.

Is this whole promotion a fraud?

Verizon_Support

Good afternoon shx55. You have invested so much time and still no HomePod. How frustrated I would feel. No worries though, we are eager to take a fresh look into the promotional offer status. Here is were we will need your help to collect specific details for answers. To protect your online security, please reply to the private message that will follow and we will get started.

-Deb

Verizon_Support

Hello, RVx2. Help is here as we can check on the status of your HomePod. I have sent you a Private Message for additional assistance.

-Natasha

shx55

Interestingly, Community Service deleted my previous reply because it included a private message from the representative.

The representative kicked me to call the Verizon Fios service phone number, which never worked.

The excuse is that " the community mainly works for Verizon wireless and phone services."

The whole service is a joke.

Redbud56

I finally found the "Make the most of your plans" using the My Verizon app. The "Exclusive Home Offers" tile is gray with lite grey letters. Hard to see and "picture coming soon" label. I chose the $200 gift card option; it now says "Redeem by March 2nd"... which is a week from now...?

shx55

After 5 months of waiting, I received the homepot.

Verizon_Support

We are glad to learn that you've received your HomePod! Please let us know if you have additional questions. We are here for you.

~Maria

mateomateo

Not solved yet. I am so disappointed

mateomateo

I think it is a fraud, because I haven't received mine, I contacted Verizon 7 times about this issue and got nothing solved. I think their strategy is to stall till you give up. Considering switching to other carriers already.

ccastillomves

I thought I was the only one!!! I have called and called, and it’s not like these call take 10 minutes each, each call takes about an hour. I keep hearing the same thing that it will be resolved and escalated but nothing ever comes of it.

Verizon_Support

Thank you for reaching out about your promotion, Ccastillomves. I'm sorry to hear of all your trouble. It sounds like an escalation ticket was already submitted. So we can access your account and check the status, we'll be sending a Private Message.

-Melissa

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