We travelled to Italy in September 7-22, 2023. I took out an International Monthly Plan. When we returned to the US, I cancelled our International Plan September 24. We have continued to be billed every month for a plan that I cancelled! I have received texts confirming my cancellation. I have now spent several hours every month speaking to a customer service representative and being told that the issue has been resolved when it has not. I would like this situation settled once and for all. I would also like to have the excess money that I had to pay refunded to me. This is unacceptable. We have been Verizon customers for many years, but when our current contract expires, we most likely will change.
