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Unable to activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle

I cannot activate the Netflix portion of the Netflix/Paramount+ with Showtime Bundle on +play. I purchased the BOGO offer on 12/15/2023 and was able to successfully activate Paramount+ that very day.

However, I have been unable to activate Netflix at all. When I access the "Manage" tab of "+play", I see the following:

When I click the "Manage" button I see the following:

The "Activate" button is greyed out and nothing happens when I try to press it. I spent hours on the phone with customer service reps, who say they have put in support tickets but no solution was provided. Verizon had no problem charging my credit card for their promotional offer, but they are unable to fulfill their end of the bargain.

Any idea how I can get Netflix activated since I've already paid Verizon for it?

Comments

Verizon_Support

Hello, paulkratz, I'm sorry to hear you're running into an issue with yoru Netflix subscription. We can certainly check for updates on the tickets that were sent in for you previously. So we can best assist, we will be reaching out via Private Message.

-Lauren

BLeClair12

Having the exact same issue. Pages look identical to yours. I've been on the phone with support for over two hours now. They've been speaking to Netflix, who just seems lost - this clearly isn't their issue. I reached out via chat, via support tickets, and via Twitter. No one has anything even remotely helpful to say or offer.

paulkratz

Thanks Lauren. Is there an ETA on when I can expect to receive a private message? No one has reached out via private message as far as I can tell.

woodsriderX

I'm having the same problem and see the same screens when trying to activate. I paid for the Paramount+ deal on 12/15/23. I ended up getting charged by Netflix $22.99 that same day and that extended my membership from the deal the year before. Now that has ran out and I still am unable to activate through Verizon play. Any help would be appreciated.

Verizon_Support

We are sorry to read that you are having issues with your promotion, we'll be glad to help out. To better assist you, we will send you a private message.

~Freddy

Cookie57

Have you tried deleting your payment method and then adding it back in. I had the exact same problem last month and tried everything. Finally tried that and when I added the payment back in, I then received an email from Verizon saying my account was ready to be activated. Not sure if that is what made the difference but worth a shot.

woodsriderX

Thanks Cookie57 for the suggestion. I've deleted my bank account info for Verizon auto pay and set it up again. My luck, they will ding my account for the auto pay discount for the 2 minutes it took to make the changes. I also deleted and reapplied the credit card that was listed on my play+. I don't have high hopes for this working though. Maybe Freddie will be able to help. He reached out to me but has not followed up.

woodsriderX

No joy so far and no PMs from Verizon. I contacted Netflix, they said "Please contact Verizon, and ask them to send you an activation link for linking Verizon to your Netflix account, they will send the activation link through SMS or Email address." Guess I will try the Chat AGAIN.

paulkratz

Thanks for the suggestion Cookie57. I tried that, but unfortunately it didn't work. However, I do appreciate you offering help.

paulkratz

Has anyone that was told they we receive a private message, actually receive a private message? I'm still waiting for mine.

Sardel6895

I got the private message. They sent a link for a chat, that rep basically told me to check with Netflix even though it is clearly a Verizon issue. I reached out to Verizon on FB messenger, they set me up with another chat, and that rep told me it looks like my Netflix is set to activate in two days (even though I paid for the bundle last month) so they are putting a “ticket “ in. I don’t have high hopes here.

bixler5

We are having the same issue. It's been a month and still shows pending activation. I don't even know who to contact.

Verizon_Support

I'm sorry you are having difficulties bixler5. We would love to help. Do you currently have a promotion with us when using Netflix? What error are you seeing?-Joe

bixler5

Our last promotion expired so we then purchased a Paramont + and Netflix promotion on 12/26. Paramount + worked immediately to activate. Since then Netflix still shows activation pending.

Verizon_Support

thanks for getting back to us. Are you listed as the account owner? Do you hae a consum or business account with us? -Joe

ren503

I am having the same issue, ordered on 12/17/23 with transaction number in email. Was previously on Netflix, but canceled and signed up later for promotion. Thought the pending activation just needed time. I was charged an extra month for Netflix. Got an email this month from Netflix that no longer using Verizon bill to pay for Netflix membership and so I updated on Netflix payment info then remembered it should be included with promo and was then charged by Netflix. Currently Netflix still says ‘Activation pending’ and I cannot activate it.

Verizon_Support

Good morning, this is a courtesy follow up regarding your Netflix activation dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

bollis6

I have the same issue. Ordered Netflix/AMC+, and was able to get AMC activated immediately. However, Netflix portion keeps saying to activate, but does not allow me to activate. Then about 4 days later, I get an email to activate, but still does not allow to activate. Apparently by reading these posts, it is a severe issue to activate Netflix through Verizon. Why can't Verizon fix this issue?

Verizon_Support

Hello, bollis6. Having access to your perk is a must. My apologies to hear you have been dealing with issue for so long, but help is here. I am sure you have completed the correct steps but to ensure we are on the same page, could you share what steps you have taken to activate the Netflix perk?

-Natasha

bollis6

So, I purchased the combo offer. I can log into my account and see the items there. When I first purchased the combo, I received the buttons to activate the items. AMC+ worked like a charm and allowed me to activate. That button now says 'Unsubscribe' as it should, and am able to login into AMC+ site.

Netflix still says 'Activate Netflix Premium' and when I click that button, I get a screen that has a banner that say success, but then the main screen says 'We couldnt find anything' and has a button to return to +play and the situation starts over. I also am unable to login to Netfliz as no account is found.

AMC actually had me go through and create login and password, but netflix never did this.

Screenshots below. Also, tickets have supposedly been entered and escalated for this issue.

jferrer82

I gave up and asked for a refund.

The response: ok that will take 5-7 days to process

LOL. Man I didn’t realize 5-7 would take us from Dec 29 to here. Never again +play

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