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Free 30 day free trial?
How do u activate the free 30 day free trial on esim?? I can not figure out how to and I'm frustrated. I did everything they told me to do and I'm still not on their network. I have a new Verizon number thxg
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Account
What is my account number?
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Port landline to wireless
My parents are moving out of their home and I’d like to port their Verizon landline number to a cell phone on my Verizon wireless account. Can you help?
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I accidently deleted my esim before it finished activating, how can I get a new one sent?
I guess what the title says. I accidently deleted my esim before it finished activating so I don't have access to my verizon account to send another esim. Also I can't call support cause I don't have a phone number anymore since it got far enough to remove the number form my old esim.
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Google play pass
How do I register for Google play pass that I pay for llmy plan?
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Dire help with unsuccessful xfer while camping
Terrible coverage camping so tried to switch from ATT to Verizon remotely with my esim. Except Verizon blew it by disconnecting me from ATT and then not connecting me to Verizon. Stuck with only sat SOS, hiked to wifi at ranger station. No go. No wifi calls, since I have no service to verify, can't receive SMS texts and…
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Answers please
YYes I set up a brand new account today and everything got approved u was with agent the whole time but somehow lost him at the every end where he was connecting the links to my account and then nothing now ive got nothing no number or account number or order number help
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Online account activation says can’t link phone number at this time
Hello, I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking." I was curious if anyone else…
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New Phones assigned a number by Verizon?
I ordered new phones specific for each line. Out of the 5, only one phone number matched the right phone. Do new phones actually have the numbers assigned into the phone or just on the invoices. I am the account holder & the phone I ordered for myself was sent to my daughter who loves 5 hours away. The phones are identical…
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Linking phone to online account error
I’m trying to link my phone to my online account but it’s giving me a error message saying can’t link phone number
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Mobile Number Unavailable for Linking
Hello, I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking." I was curious if anyone else…
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Unable to clear device activation pending on number.
I upgraded a phone credited to one number but transferred to and activated on another number on the same account. Device is working fine. However, the original number the upgrade is still showing pending device activation. I spoke to five different people, the last person says I have to wait 30 days. I can’t make any other…
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Huge Relief and Thanks for Verizon’s Responsible Follow Up
I recently experienced an issue with account activation and billing as a new Verizon customer. Since my issue remained unresolved, I canceled my Verizon account and enrolled with another wireless company. However, due to a systematic error, I received an unexpected bill for the canceled account, which I never used.…
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Thank you Caroline
I was dealing with Caroline who works out of the Verizon store in Reston at Spectrum Center. I wish to commend her for outstanding performance in helping me to get onboard with my new 17 Pro. Previously with AT&T, I was so happy that she was helping me. She even helped me to transfer all my data from my old phone.…
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Cannot Link Phone Number
So, I recently ported my number from T-Mobile and started service with Verizon Prepaid a couple of days ago. When I try to link my phone number to my account through the website or the app, it keeps saying my phone number is not recognized as a Verizon phone number or too many attempts have been made and I have to wait 24…
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New customer nightmare
connect contact to A directly to check inventory. Keep getting corporate and incorrect information about the inventory at the store. I’ve made three trips to the Verizon store so far with no success to exchange my phone. I was told they can add shipped the phones to the stores for an exchange because of network errors on…
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Requesting Refund for an Unfulfilled Service
Spent 2 hours at a Verizon corporate store just to simply set up a new plan and purchase 2 phone devices. The representative invited me to come back to the store to complete the data transfer from old phone to new phone free of charge (after I spent hundreds of dollars). I come back the next week and the other…
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verizon account
when i try to log into my account it says my number is not recognized and it says the same with my account number. anyone have this isue?
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Verizon Chat
The Verizon chat is a huge nightmare! I am trying to contact someone, and it keeps taking me in circles. I am switching over to Verizon, and two of the three transfer numbers are still pending. It says wrong pin, but I am unsure why. I can't call, so I am trying to chat, and I am getting nowhere. Why does it say wrong pin…
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Moblie hotspot sim card not working
Hello my mobile hotspot sim card isn't working.
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Can't log into my verizon account because I can't get a verification code sent to my phone
I can't log into my account because I don't get the verification code that was supposedly sent to my phone. There is no way to tell Verizon that I need them to RESEND the CODE. I need to get into my Verizon Account immediately. I tried to resolve this using online CHAT. It was worthless. Did not help. I called Verizon and…
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SOS after number porting
I transferred my line from mint to verizon and ever since porting, I have been stuck on SOS status. Can't make calls to customer service to fix it either. Please help.
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Issues with setting up service and support
I tried to set up a new account on Verizon com. The salesperson kept misquoting the products and would not give me a specific price. I KEPT CHANGING. Then, I called Verizon and continued to get switched between associates when I requested a manager. They told me that since my service wasn't established, there was no…
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Support Required – Unresolved Account Activation Issue - New customer wanting to Switch from T-Mobile to Verizon
Chronology of Events: * Sep 21: Signed up to switch 5 lines from T-Mobile to Verizon and ordered 5 new iPhones. → Provided T-Mobile account number and Transfer PIN on the same day. * Sep 24: Received the first iPhone. * Sep 26: Traveled to India for a family emergency, and could not complete the Verizon activation process…
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Urgent Assistance Needed – Disconnected Phone Number and Unacceptable Wait Time
Dear Verizon Support Team, I’ve been on hold for over four hours today trying to resolve an issue with my phone line. When someone finally answered, the call was disconnected—and now my phone number, which I use for work-related purposes, has been deactivated due to an error made by the first representative I spoke with. I…
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New customer
Its been a nightmare so far. I literally just switched to Verizon 2 hours ago and I have not been able to get someone to help with my account since I am new. I cannot pick up my items because I need an account pin and when I try to reset pin or create one it says I need a device active on account to do so because I'm not…
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Premature Activation
I moved 4 numbers on a family plan from another provider and purchased four new phones. The phones were picked up from a local store the day of the order. So far so good. I was told by the sale's who helped me with the phone order and the sales person at the local store where I picked up the new phones that our current…
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Can’t Link Services to My Verizon
I can’t link my new services to the My Verizon app, even if I try to do so through the account or order number option. I switched from a family account to a personal account at the Verizon Store, so I figured everything would be set up. Anyone have this issue? I’m wondering if maybe my phone number is still linked to the…
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Upgraded phone not attached to account
I just spent a LOT of money to upgrade my plan and phone to Samsung Galaxy S25+. I picked it up yesterday from Verizon store after placing order online. SmartSwitch worked fine, but it appears that the eSIM on the new phone is not associated with my existing line so I can't use it. I have spent ALL DAY trying to contact…
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New phone 2 factor not working
We recently upgraded our phones, switching from Samsung to Google Pixel. After the switch I couldn't log on to verizon.com using my computer. Called tech support and tried everything they recommended to no avail and while they were writing up a ticket to escalate I had an epiphany . I turned off 2-factor authentication and…