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New Service
I’m trying to switch to Verizon but it’s a nightmare!!!! I spent several hours trying to switch and I chatted with about 4 different people and they all ended the chat with me instead of helping me. They’re unbelievably rude and have horrible customer service!!!!
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Internet set up
having trouble registering my account to set up home internet. Not letting me use order number
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Intermittent Internet Issues After Account Transfer
Hello Verizon Support, I am requesting assistance from a Verizon representative regarding ongoing service issues after an account transfer. During the transfer, my original provisioning failed. I spent significant time working with support, and I was eventually told the account needed to be reprovisioned. After the…
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Moving number from tmobile to verizon
I've called recorded customer service. They said a pin was sent to me by message. Never got it, tried couple times.
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eSIM reactivation failing after device restore - QR codes invalid, no SMS access
eSIM wiped during a device restore. I have no cellular access on any device and cannot receive SMS verification codes. Chat bot loops without resolving. Need eSIM manually reactivated for IMEI [your IMEI]. This is urgent.
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I need help and no one will help me
I have been a prepaid customer for YEARS. I got a cold call today from some sales rep named Iverson who pitched me on the Verizon Simplicity plan. Sounded nice and it would shave 30.00 off of my bill. I go through the steps with the guy and sign off on everything and now, my service is off but I'm on the simplicity plan. I…
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Active
is the number ***** active
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Altice router currently providing Optimum internet
Can I just plug my new CR1000A into the Altice UBC1322 that is currently providing Optimum internet connection?
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Adress Verification
I am trying to switch to Verizon from Tmobile and port over my phone number. I had an old address with Tmobile where I lived with my parents and never updated my address. How can I get my address updated with Verizon so my number and coverage transfer to Verizon will go through?
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Date of Purchase
I need the date I purchased the service
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Unable to connect my account to services to pay bill.
I have been unable to pay my bill because my account in Verizon is unable to connect to my service. I bought a plug and play modem from a Verizon store, connected it, and now unable to connect to my service in the Verizon Dashboard. The account is connected to a phone number that is not mine. I have the account number but…
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Transfer number to new personal account
My number was released from my business account and want to start a new personal account.
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Activation
Hello, I'm currently traveling internationally and I previously suspended my Verizon line. I would now like to reactivate this line, but I'm unable to sign in to My Verizon because the verification code is sent via SMS to this same suspended number, which I cannot receive. I'm also unable to use the online chat with a live…
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Activation lock
Hello I just bought a moto g 2026 off fb well I go to set phone up and it says activation needed please refer box for setup or something like that
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I need help activating account.
I have received new phones because I am switching companies. What is the next steps to take with the new phones?
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SOS stuck
I’ve ported my number over from Xfinity and one of the phones did great, the other is stuck in SOS. I’ve restarted. I’ve done airplane mode. I’ve reset the cellular. I have WiFi but can’t use the phone and can’t call Verizon. Please assist.
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Never received text to set up transfer of carrier
I recently changed carriers to Verizon. Port status is completed but I never received a text to finish the setup therefore I have no service yet through anyone. Help!
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Sent Carrier Locked Device
So I ordered a cpo Z Fold 6 last week. When it arrived today, I tried to activate it only to discover that the phone is carrier locked to Tmobile. How is that even possible to order a verizon phone and receive a totally different carriers device? Tmo splash screen and start up chime and all. Reps were no help, only…
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No phone service for over 24 hours
I have been trying to transfer my mobile from Xfinity to verizon. It’s been 24 hours now with now cell phone service. I thought I read that the phone will stay connected until the transfer is completed. I have sick parents that I’m caring for, mom is in surgery today and I can’t even give a phone number to the surgeon or…
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Account number
Please supply account number
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Why is verizon like this
I have been on and off call with representatives and security and everything of the sort was never flagged for credit, and have been told relentlessly that they cannot disclose why I'm being told that I cant have any of the promotions and need a prepaid account. Makes 0 sense I have been trying relentlessly to get an…
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Walmart Family Mobile
How do I activate my phone number to my Verizon App
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How do I get help?
I have been having issues with Verizon for months now. I started the account last month, and was quoted $325 per month online. My price ended up being over $380, I have called in 3 times regarding this and was told someone would reach out with answers. I have screenshots showing that it is identical to the service I have…
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Sim card can u send me verification code pls
Hi my name is Chloe I so my mom gave me her sim card that was in her phone that she bought like 3 days ago it told her I need the box and she said I threw it away I was wondering if u can send me in my email is ***** tybye
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Cannot get past verification , so this is it?
I have spent countless hours, applying for phone service. I have Frontier for over 8 yrs and got a promotional offer to switch from TMobile (had them for 20!) to Verizon. That is where the fun started. Sales people helped all the way to Fraud Dept. I signed up for Netflix bundle, sat up direct deposit to my checking…
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Locked out of account without access to my phone number
I accidentally deleted my esim off my new iphone and old iphone when transferring phones. I now don't have access to my cell phone number, and am unable to login to the verizon app without it needing to verify with a code to my cell number. How can I fix this and get my esim activated back on my new iphone?
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Email address verification
it says that my email address has not been verified. How do I verify my email address?
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Non Top Up
Hi! Wondering if I could still activate or use my old number which had not been topped up for several months? Thanks if you could help.
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Disconnected verizon service to port over to ATT. Regretting that but cannot log in to account
I ported my verizon number of 3 years over to ATT last week. I am seriously regretting that. I cannot log in to my verizon account even through the disconnected account page. It says my information cannot be found even though its absolutely the correct information. When I call customer service and enter the phone number…
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account and prepaid
hello ive tried activating my new phone and prepaying but im unable to do it