I was having loading issues despite my 1 Gig, and the customer service offered me a new router that would supposedly improve the speed. My story started with this order. Firstly, when I went to pick up the device, the store told me that my order had been canceled despite the fact that it was due 3 days later. I called customer service, and they apologized and added another to the system. When I plugged it in, I didn't receive any internet signal despite the router seeming to be connected. After a lengthy back and forth, they decided to send a tech. He said it might be a programming issue, as our router was the 3rd one with the same issue that day. Eventually, he said that the router was the problem, and he replaced it with a new one. We were pleased to have it solved and about to return the older router, G3100, our internet was completely gone the next day while I was presenting data at an important meeting. I was really annoyed and called them again. Of course, it took at least an hour to connect with someone. They didn't offer me any solution other than going back to my old router, despite the issues, it was working fine. I'm so frustrated with Verizon's service that I'm considering switching to another provider. Anyone has similar experience?
