Recently signed up for Verizon wireless, with four new lines, and ported my number. I went with the unlimited welcome plan, and used a refer a friend promo code.
The refer a friend promo code is $15.00 per line and it did not apply to my first bill and it’s not reflecting on my bill estimate for my second bill.
I reach out to Verizon customer service in attempted to get it resolved unsuccessfully at this time of posting.
The Verizon customer service rep wrongly told me that the refer a friend promo only gives the discount to the person who referred me. The rep then sent me a link to re-enter the refer a friend code I used during the process of setting up and opening my Verizon account- which was a moot point as that did nothing.
I ask the Verizon rep numerous times that the solution is to credit the account for the refer promo code from the first bill, apply it the second bill, and make sure it’s applied going forward for the next 12 months. So far the Verizon rep has not done any of my request- and keeps providing incorrect info. The Verizon rep incorrectly stated I had to have the service for 60 days before the refer a friend promo would apply to the bill. I informed him that Verizon has a promo correction form and the Verizon rep did nothing with that information. I am on a fixed income with two young dependents and I need my credits and promos properly applied- As that is what I signed up for.
