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can only make calls and texts on wifi

Hello, I recently purchased a Ultra After 15+ hours of troubleshooting with Verizon went nowhere I tinkered on my own and managed to get texting and calling working. The catch is that I can only make and receive calls and texts when I am on wifi. verizon support has not been able to help me. What should I do to get my new phone working? If it matters, I have recently switched from iPhone

Comments

Verizon_Support

gildedpear We're sorry to read about the issue with your device and we want to help. Did you turn off iMessage on your iPhone before you switched to this device? Are you using a SIM card or eSIM on the Samsung device? ~Peter

gildedpear

The only progress I made from not being able to call or text at all to being able to only do it on Wi-Fi was disabling iMessage which none of your customer support agents told me to do and I only found out that I had to do that after about an hour of taking the depths of your FAQ. I am using a physical sim, as the countless e-sims that have been attempted to be installed by your support have not worked.

Verizon_Support

gildedpear, we want to make sure you're able to stay connected. To clarify, are voice and messaging services now working on your device when not connected to Wi-Fi? If not, when you disable Wi-Fi, what signal do you see on your phone? To be sure, what troubleshooting has been completed on the phone?

~Izzy

gildedpear

If I am connected to Wi-Fi I can make and receive calls and texts. When I disconnect from Wi-Fi the cell bars on the top right hand side of my phone turn into a circle with a line through it. If I try to make any calls or texts when I am not on Wi-Fi I get this error of verbatim: "Your phone's not registered on a network, so you
can only make emergency calls.".

Verizon_Support

That is indeed strange behavior if you're only able to use calling and texting while connected to Wi-Fi, gidledpear. Does this issue seem to follow you everywhere, or is this only happening at specific locations? Is your phone a Verizon branded model, or a factory unlocked model? Do you know any other Verizon users or devices having a similar problem with their service?

-Joseph

Brad1981

Any resolution on this? I have the exact same problem. I noticed it start happening a few weeks ago. The weird thing is that I get cell service east of Oconomowoc, but once I go west I lose service and can't make calls or texts. BUT, if I have wifi calling enabled and have a wifi connection, then it recognizes me on the verizon network. I have a samsung galaxy s22 ultra. I spent hours on the phone troubleshooting. Switched the physical sim card to eSim. Tried several new eSims but nothing helped. Verizon is sending me a new phone but I'm nervous the new phone is going to have the same issue. My wife has an iPhone and isn't having any problems.

AmirE

I am having this same exact issue. Have you found a solution?

Natashalroman

I’m having the same problem was there a resolution to how to make calls/text messages with wifi off

Verizon_Support

Natashalroman, we want to make sure that we address your issue regarding your texts/calls. Does this happen everywhere? Is this issue happening with other devices on your Verizon account or just your device?

-Necia

blondewood1

I have the same problem. Need to turn on wifi calling to call in the house. The other person in the house must do the same and now my neighbor is having the problem. It runs my battery down when wifi calling is on. Spent 4 hours on phone with a tech today and still no resolution. Help!

Verizon_Support

Having full service at home is mandatory. We are sending you a Private Message to ensure that this is resolved ASAP for you.

-Sean

DavisVC

I am having the same problem with iPhone 16. Cannot call or receive calls unless using wifi connection. Once away from my home, everything works without wifi connection. Have been working on this for over one week. SIM card has been changed but problem remains. Appears there is no fix????">

Verizon_Support

We never want you to have signal issues DavisVC. We are here to help. Does this happen on other Wi-Fi networks? What about with Wi-Fi off at the home?

-Joe

Elgreco300

Im having the same problem with my Galaxy s21 u.

Only wifi calling

Verizon_Support

We want to ensure you are always connected. We will send you a private message to further assist with your service experience.

-Toni

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