Hello, my family moved our plan back to Verizon from Xfinity. Everyone else in my family successfully ported their phone number to the new service almost instantly. I went into Verizon to get my number ported too, and gave them the PIN number, account numbers, etc. they said it would take 24-48 hours. Why the difference? Later, I got a call from Verizon asking for the account holder’s name, which I gave to them but they said it was wrong. They called me again, asked me to confirm the billing zip code, and checked that the port is underway. They said there are actually no issues and the port is still happening. I keep checking the status online as well. If there are no issues with the account, it shouldn’t be taking this long, right? My number still isn’t ported. Why is it taking mine so much longer than my family’s, on the same plan?
