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5G Home Internet

cookinwithgas33

I've had the Verizon 5G home internet plus plan for 4 months. Speeds up to 300 MBPS.

Usually average about 240 MBPS

For the last week, I haven't gotten higher than 140 MBPS.

Done all the usual things unplug the router for a few minutes, etc.

I was informed by a Verizon rep late last year that early this year they will have speeds up to 1 GB.

Not happy.

Now if I cancel, they're going to want the Xbox back they gave me free as a promotion. I guess that's why they are doing the promotion and give locked in low prices.

I was even helping neighbors and friends and my mom switch to Verizon 5G home internet.

Unless they fix these slow speeds I won't be doing that anymore.

Comments

Verizon_Support

cookinwithgas33 We're sorry to read about your concerns with the speed on your 5G Home internet service. Do you have these speed all the time or at certain times of the day? ~Peter

cookinwithgas33

Thank you for replying.

Unfortunately, the speed issue happens all day long. No higher than 140 mbps, sometimes as low as 80.

Verizon_Support

I appreciate you confirming the details, is your 5G Home properly placed, facing a window and not obstructed behind items or buried on a shelf or in a closet (actually had someone do that once). Asking this to make sure the device is in the proper place to get its 5G signal.

-John

cookinwithgas33

Confirmed.

It is properly placed and had been working fine for months.

But now after I posted about the problem, the speeds are back to acceptable levels today. 220-240 mbps. You'll probably say you didn't do anything on your side, but interesting what a coincidence that after I post about it, the speeds are much better today.

If you could please keep this post open for a few days.

Also, do you have any idea when 1 GB speeds will be available in my area for home internet plus?

I was told when I purchased that early this year we would have up to 1 GB speeds.

Verizon_Support

cookinwithgas33 we are glad to know that your speeds have returned. We didn't do anything on this end since we don't have access to your account. We would need to access your specific account to make any changes or discuss anything account/location specific. We will send an Private Message if you would like to provide those details.

-Andi

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