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Charged for free phone

Verizon was having a deal for a free phone when you add a new line .

I paid $100 in taxes ,and was told the phone was all set and the credit for the phone is on the invoice

and it is. Verizon is still charging me monthly for the phone , I have called multiple times and was told that they would take care of it, they didn't so called back and was told that they don't show a credit this has been going on for over a

year. I need help resolving this issue or what department I need to call to get this resolved.

Comments

Verizon_Support

Mustang951, we understand how concerning it is to be dealing with an ongoing issue. We want to help get to the bottom of what is going on with this device and the billing. Be on the lookout for a Private Message from us so that we can gather some account specific information.

-Andi

Enb4

This is theft, and I also have this issue on one of our 5 family lines. In addition, on a separate line they have charged us $829 for the full amount of a phone claiming it was not activated ***it was the retail store that helped us activate it after we received it in the mail, AND it’s the phone I am currently using to type this information*** What, this makes no sense???!!!
Since December I have spent countless hours in store, online chats, and on the phone being passed around to different CS agents in my attempt get Verizon to rectify the multiple errors on our account with 5 lines. I am frustrated and disappointed to say the least. I wish I could charge Verizon my hourly wage for all of the hours I’ve put in to this, I’d be getting close to free service for life.
Sadly, I bet they get away with taking money from many customers who don’t pay attention or don’t have the means to contest it. Word of advice for Verizon customers: Pay attention to your bill and charges & Good luck getting them to correct errors!

Verizon_Support

We're sorry to read about the issues with your account, we want to ensure you get the correct bill. We'll be sending a private message. ~Peter

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