Fios TV RECENTLY INSTALLED/ PROBLEMS

In having Verizon Fios TV installed in less than a week, there are many issues not being addressed. Now, the TV keeps shutting off or rather a screen is showing with numbers whereby the picture is missing. A picture is enclosed showing the "latest" problem. It would be nice to receive an answer as I'm on hold with VERIZON for over 30 minutes. Yesterday it was one hour before Verizon answered the phone!

Accepted answers

Synoptic12

"Had no idea you were trying to go to SD from HDMI signal. The Fios and most HD boxes require HDCP 2.0 or higher to work. My guess is that converter box is not compliant, probably only HDCP 1.4".

* Thanks very much, if that is the case. That facet is and was unknown to me. I believe you may be correct regarding the HDCP. My delving into that subject, including reading a lot of white papers brought me to that conclusion and you cemented that fact.

* So, I'm out of business with trying to merge an SD or Analog TV to the Verizon Wireless Streaming Box and as you state it is only HDMI 1.4. Well, that is a one-way transmission cable for certain. That is why I received "No Signal" when trying the three male RCA to HDMI ( HDCP 1.4). I wish Verizon would have clarified that fact prior to installing FIOS. That's why the techs kept telling me to buy a new Hi-Def TV> "Will NOT". Thank you very much for the courtesy and exceptional support.

All comments

clem21

@Synoptic12
wrote:
In having Verizon Fios TV installed in less than a week, there are many issues not being addressed. Now, the TV keeps shutting off or rather a screen is showing with numbers whereby the picture is missing. A picture is enclosed showing the "latest" problem. It would be nice to receive an answer as I'm on hold with VERIZON for over 30 minutes. Yesterday it was one hour before Verizon answered the phone!

That looks like a screen generated by the TV to pair with blutooth. It may be trying to link with the Fios box or the Fios remote. Use the suggested PIN#, or if you changfed it sometime use the correct PIN for the TV.

Synoptic12

There is "no" suggested Pin as you make mention of. The wording specifically states Samsung 'not' Sanyo.

clem21

@Synoptic12
wrote:
There is "no" suggested Pin as you make mention of. The wording specifically states Samsung 'not' Sanyo.

That message is NOT generated by the Fios box. They have nothing to do with Samsung. I suggest you try one of the default PINs and see what happens. Maybe a neighbor got a Samsung TV that is trying to pair and your TV picked it up. You could also try disabling Blutooth on the Sanyo TV.

Synoptic12

Well, Verizon rebooted the system and I have not seen that error again. My sister has a Samsung TV .