I upgraded two phones on my plan in October 2023, I was told that the following two months I would have one low bill and one high bill. My bills are set to auto pay so I usually just take a peak at the amount and if it's about that amount I don't look any further. As they said I had bills low and high. In December I received an email stating that due to my change of plans I was losing discounts and promotions jumping my bill up $90 per month. I checked my account and found that someone at Verizon had changed all my family's plans to something completely different without my consent. I've called numerous times and been in the store numerous times over the past few weeks trying to get it fixed. I've been told over and over again that it's fixed only to find out I was either lied to or they just put me on some completely different plan. I was told my old plan, which I had for years, was grandfathered in and the newer ones are more expensive. Today marked about 7 total hours wasted on the phone with their customer service department stating they actually fixed it finally, only to find out they again switched my plan to something random, noted a credit that I was not told I would have to contact them every month for the remainder of my time with them to receive or I'm just at a loss and will have to pay them more money even though they changed my plan without consent. I will attempt to remedy the situation one more time before cutting service with them. It has been the worst customer service from a phone company that I have ever had so far.
