My family has not been able to get 5G service on our 4 phones (2x S23, S22, S21) for at least a couple of months now. I thought it would be corrected, but service has just gotten worse. I've spent hours on the phone and chat with Verizon support going through all of the troubleshooting steps several times: resetting the phone, changing to an eSim, resetting the phone, changing back to the physical Sim, resetting the phone; still no joy. One of the techs told me that they were upgrading the network, and it should be fixed in a few weeks, but a couple others said that's not the case. The last tech tried to gaslight me, and said that even though it says 4G-LTE, it's really 5G performance. The slow performance and poor call quality is all in my head. We have two towers visible from my house, and we used to get 5G consistently until a few months ago.
What is going on, Verizon?
