Been a loyal customer since Verizon acquired Altel. I have had a max of 9 devices and 3 connected devices. The sham-demic(covid) and cancer caused some upheaval in finances. Had top tier financing 8k+. hit a 6-month hard spell where everything was late. I've been back on top for over a year now. And kids and wife want to upgrade. I have 3 devices with a grand total of $340 dollars left to pay off and I owe nothing on everything I own. I have paid off over 20 devices, tablets, watches, air pods and other accessories thru Verizon. Why did they all of a sudden take the position that your payment history with Verizon and the length of time I've been a loyal customer mean nothing. The fact the customer service doesn't even have an available email address for their number of failures. I'm seriously considering throwing away 10+ years of loyal service as they can't get me someone on the phone who speaks English as a primary language or at least intelligible English. Nor can anyone seem to have the authority to get something done. What happened to actual customer service and solving customers concerns?
