On December 24, 2021 I traded in my iPhone Special edition for an iPhone 13. I paid $200 up front, and was to be charged a device credit for $26.66 each month, with a promotion for the same amount that canceled that out.
In August 2021 I called to see if I could stay on my family plan but receive a bill in my name, so I could submit to my company for partial reimbursement. The rep put in a "billing partition" and I was told this would not change my amount billed in any way. This was incredibly incorrect - my bill was higher, and I lost my promotion. I "returned" to the family plan that same month.
I called the customer service line each month attempting to get the promotion put back. I was told each month that it would be put back. It never was.
I made a spectacle of myself at a Verizon store and finally was told to call the same number but ask for the "Loyalty Dept"
When I was finally put in touch with the "Loyalty Dept" I was told Verizon would "bargain" with me. The rep would put in a request for $300, and follow up with me on the status. Unsurprisingly, they never called back.
I called the "Loyalty Dept" for the status and was told the request for the bargained amount of $300 was rejected. That same rep said that they could fix it and get all of my $613 owed back. Shocker, they never called back either.
To add insult to injury, the are still charging me the device fee. After I finish "paying off" the phone, I'm getting out. I've been a customer for over 15 years. The never paid me for my trade in phone.
