no 5g anywhere since dec 2023

Chitown88

I have had a 5g for the last 3 years and now since dec 2023 no 5g anywhere. I even recently bought the s24 ultra hoping that would fix the issue. I had the same problem with my s20 plus. I tried a new sim card still the same issue. I have the 5g play more plan.

Verizon_Support

One of our main goals is to provide great service and we are concerned to hear that ou are experiencing issues. To better assist, please tell us a little more. Are you connected to Wi-Fi or using your plan data? Do you have problems indoors or outdoors?

~Maria