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5G Early Termination Fee Relief

Hello,

I am trying to submit my early termination fee relief but am unable to do so successfully. The fields in the form were grayed out, and when I clicked submit, I never received a confirmation email. Now, when I return to the webpage, the page must recognize that I tried to submit a form, but it never loads. This happens to me across multiple devices (mobile, PC & Mac) and browsers. Why is it so difficult to interact with Verizon post sales? I need help submitting my $500 early termination fee relief!

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Verizon_Support

loopdloop202, we understand how important it is to be able to complete this process and we are here to help. You shared that you are experiencing this issue on multiple browsers, can you try clearing cache/cookies and seeing if that makes a difference to allow you to move forward? If not, please let us know so that we can assist you further.

-Andi

loopdloop202

Greetings Andi!

As previously mentioned, this issue occurs on 4 different devices, and 5 different browsers! I tried cleaning my cache and cookies on all of the browsers I use, and I am still unsuccessful! Please help!

loopdloop202

Still no help. This is urgent. Last time someone PM'd me and I was able to resolve it there. Can someone please PM me about this issue ASAP?

loopdloop202

Can anyone assist me? By the time I get some help, the redemption period may be over, and then I'll have another problem on my hands.

Verizon_Support

Happy Thursday! Thanks for following up. Our goal is to provide the support you need.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

loopdloop202

This is still an issue. Can I please get some actual real support. I received no confirmation email that it's been submitted. I did receive an unclear email saying that it had been rejected, but was provided no reason and no path to remedy the situation.

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