Unlocking samsung s20 ultra

MelCahoon

I bought a used s20 ultra phone and used it on my Verizon plan for almost 2 years. I have requested it unlocked twice and Verizon refuses, telling me I have to activate it for 60 days!! I cracked the screen so I purchased a different used phone. By law Verizon is obligated to unlock but apparently nobody speaks English. A friend of mine wishes to use the phone with another provider!! Help now!! I have spent way too much time on something so simple.

SynthpopAddict

If you used this phone for 2 years on Verizon, it should have already been unlocked long ago when you were using it. The unlocking policy says if you have the phone activated and used on the network for 60 days, the phone automatically unlocks and doesn't get re-locked later. Maybe it got shut down somehow when you switched your account over to the new phone and you need to ask for a blacklisting removal since CS ought to be able to pull up your account details and you could prove this phone is yours?

Unfortunately, with a lot of CS functions being overseas now, I suspect that when you called, you got someone who didn't know all the ins and outs and couldn't do all that much. You may have some better luck if someone from CS responds here and invites you to a live chat where they get into your account.