I upgraded my Verizon plan a couple of months ago. An upgrade means just that. You keep what services you have but now pay more because you have additional services. It doesn’t mean you lose a service - which is what happened.
my old plan had the mobile hot spot included. I was told it would be included with the upgrade.
at the worst possible time, I needed to use that mobile hot spot and discovered I did not have it as part of my new and upgraded plan
of course I called. A credit was issued. I was told that I would not be charged for this mobile hot spot.
Now every month I am being charged for the mobile hot spot. And every month I have to call. Every call I am told this is not part of my new upgraded plan. I have to argue every month to get this taken off my bill. This month Verizon threatened to not issue the credit. Ha. Really?
On top of that I am getting late charges added due to this $10 remaining on the bill
I have been a loyal Verizon customer for over 20 years. It is painfully obvious after reading these other community forum posts that this is fraud. Misleading and false advertisements.
I will be going to AT&T as soon as possible. Verizon you just lost a customer. Good for you.
