I purchased a new Pixel phone last fall and was sent an email (which I still have) offering me a free season of NFL Sunday Ticket… assuring me I would never be charged the $449 cost. Shortly thereafter my credit card was indeed charged for $449. I have reached out multiple times for assistance with this and been told it would be handled. In fact the first person I spoke to said that oh yes a bunch of people had that same issue and they’d be fixing it soon. I finally also opened a payment investigation…on 12/27/23. The customer support person told me I’d hear back in 3-5 days and it is now February! So I’ve been paying interest on a $449 charge I should never have received… since September. It is crazy. If I weren’t going to be on the hook for the remainder of the phone I got in last year I would absolutely leave Verizon at this point. I have never had so much trouble resolving a wrongful charge! Below is the email I got that started this whole mess:
We're happy to let you know that your purchase makes you eligible for the NFL Sunday Ticket from YouTube and YouTube TV, on us. | | | Redeem your NFL Sunday Ticket on YouTube offer within 60 days. Here’s how: | | | - Sign in to your My Verizon account and select the NFL Sunday Ticket tile at the top of the page to get started.
- Accept the terms and conditions on the next page, then continue to +play to choose your offer.
- Complete the enrollment in +play. Your billing address and payment method will be required, but you will not be charged for this season of the NFL Sunday Ticket as long as you remain qualified.
- Finally, select the NFL Sunday Ticket banner at the bottom of the page to log into or create your YouTube account to complete and finish activation.
| | | What is +play? | | | +play is a Verizon platform that lets you centralize all your subscription services. Your NFL Sunday Ticket subscription will be managed in +play, where you will always have the option to browse, buy and centrally manage other subscriptions if desired. | | | Although a payment method will be required for your +play account, this season of NFL Sunday Ticket is truly on us -- there is no cost to you as long as you remain qualified. | | |
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| | | | | | If you’ve already redeemed your offer, please disregard this notice. |
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