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Unable to receive group texts all of a sudden, iPhone 14 plus

Hello, I have had my iPhone 14 Plus for more than a year. I have been a part of a family group text the entire time I had my phone. All of a sudden I am unable to get group texts from people who have android phones. They can all receive my texts. My MMS, SMS and iMessage are all on. I restarted my phone and installed the software update. Does anyone know how to fix this? Thanks!

Comments

Verizon_Support

Hello, HT1234, we know it's important for you to get your messages. You mentioned you've been able to use group messaging on your phone for some time. Do you recall any changes just before this stopped working? Is anyone else on your plan affected?

-Lauren

HT1234

Good morning, no changes to my knowledge except I did purchase a new phone for someone in my house. I didn’t activate it yet. No one else on my plan is having this issue. Thanks!

Verizon_Support

Thanks for that information. You mentioned you have a family group text. Are you running into this issue with this one particular text thread? Do you happen to know if it persists if you were to try a new group text with Android users?

-Lauren

HT1234

So I am having issues with this particular thread, but if I text the people with android phones individually, they get my texts, but I can’t get theirs. We tried to create new text groups and I am not getting the responses. I did text in other groups where the other people only have iPhones and everything is working fine. They get my texts and I get theirs.

Verizon_Support

Thank you for sharing those details with me, HT1234. Aside from this thread of Android users, are you having trouble with other Android users in a group text message thread? Do you know if the other users in the thread have also created a new group on their devices, or just on your own device?

-Joseph

HT1234

Hello, I am having issues with text messages with android users in other group texts and also individual texts. The other users and I tried to make other group texts and I still can’t see their texts. Family advised that it says I left the group, but I did not. They can still see me in there. There was a 588 area code that responded that I left. No one in our group has that area code. Thanks!

peacesim

I have an Android phone and was having the same issue. I could not receive SMS or MMS message RCS messages worked just fine. Verizon is having issues with SMS and MMS messages. I was able to getting SMS/MMS messages again by disconnecting and reconnecting my phone from the Verizon network until it worked. You can try turning airplane mode on and off until you get your missing messages. It took about 20 tries before it worked.

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